Training

Understanding Others: Becoming a People Person

Have you ever wondered why some people just seem to connect with anyone? Do you know what experts mean when they talk about someone being a “People Person”? In this session we discuss what defines a “People Person” and how to pick up the skills and tools they use to connect quicker and build rapport. If you or your team need to become more adaptable, and more understanding of the relationship people have within the workplace, this session is designed to assist. Customized to work with workshops and groups in Perth, Melbourne, Adelaide, Darwin, Gold Coast, Brisbane, Sydney, Canberra, Parramatta

Objectives for Understanding Others

This session will help you teach participants:

Building Rapport by Mirroring

Mirroring techniques are widely used by Sales professionals and others who know just how useful these skills are. Learn how you can adapt and build more rapport by improving the three communication channels.

Communicating the same language with word usage

Words are important to people. If you use the right word at the right time it can be soothing and assist you in communicating. In other areas, the wrong word can lead you down a path of an emotional customer. Learn how to use a range of words effectively to assist in any situation.

Sharing similarities and developing conversations

Similarities are important for people to connect. Many people will connect with others that share the same taste in music, live in the same suburb, or have similar family or living arrangements. This understanding of each other is also an ability to connect. Learn how to find ways to connect with your customers or workplace colleagues.

Body Language: Increase Communication

Improve and increase your ability to communicate with body language techniques and a new dictionary of language.

Leadership Qualities

Becoming a leader and inspiring others are two qualities that help build a following and also help others become comfortable with your direction. Learn how you can increase the likelihood of others trusting your actions, direction and ability.

Personalities: The interaction Styles

Our trainer discusses the main four interaction personality types or styles shown in the workplace. By learning about others, we also set the stage for a personal development action plan and goals for improvement.

Understanding Others Training Summary

This session will help employees build rapport with clients and co-workers easily and help them adapt to different styles of personalities and communication. Have ever wanted a training session that teaches staff or participants how to get along in the workplace? This session will help bring everyone together and help you or your participants learn more about each other and also themselves. For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.