About Telephone Skills Training

Telephone skills are in high demand in industries nowadays especially in business process outsourcing companies. Having the right telephone skills is important in any company that offers over the phone services, phone communication and telemarketing services. Does your company have employees who offer such services? If that is the case, then you will find our “Telephone Skills Training” module useful.

Are you having difficulty talking to clients over the phone due a lack of confidence? It is challenging for some to talk to people they don’t know and are not in front of them. However, with the help of our training, that problem can be easily addressed.This training session will teach participants how they can gain confidence while talking to others over the phone.

Many business owners and organisations have gained a liking on this training session. It’s because, through it, phone operators are transformed into well-rounded telephone agents. With the help of this training module, your team will immediately witness a great improvement on your. If the telephone is an integral part of your business, you must utilise it to teach your employees proper telephone etiquette, good vocal tonality, the best way to build rapport to your future clients.

Aside from that, this module will also provide a comprehensive guide and useful tips on how one can use his or her vocal tone properly. Through this, participants will be able to speak fluently and clearly while on the phone with his clients.
In addition, we also talk about methods and strategies on possible appropriate questions participants can ask clients to make their conversations more engaging and not just sound like a pure marketing pitch. This training module will also teach participants how to search for information from customers without difficulty.

This training is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

If what you’re looking for is a Call Centre Training session, then we also offer Communication Training and other Customer Service Training which can help in developing your team. Our company can make a personalised training session to suit your needs and preferences. Call us at 1300 810 725 if you want more information about this training and to be able to get a free custom outline.

How to use your voice on the phone

Your speaking voice when talking to people in person could be different when you talk to them over the phone. Most people actually have a phone voice and a talking voice. Through this part of the training program, you’ll be able to discover different techniques on how to utilize your voice in an efficient way so you can capture more clients and take your performance to a whole new level.

How to use questions to discover information

Asking questions is the process you need to go through so you can get the needed information from your clients. In fact, by learning the right techniques of asking questions, you’ll be able to lead one’s mind to end up talking about the facts that you need. We have a hired expert who will tackle this skill thus helping participants learn the art of proper questioning and engage with clients on a deeper scale.

Probing techniques to help with your sale or phone conversation

Did you know that there are actually 5 techniques in probing? These methods are what pro investigators and police officers use when they are questioning someone. Do you want to find out what they are, this is what you’ll get in this part of the training.

How to close a conversation correctly

If starting a conversation will make or break a deal, so does closing it. There is an art of proper delivery even when closing a client call or conversation with clients. This part of the training module will help you provide a good impression when ending a conversation. It helps you end a call in an effective and professional way.

Following a telephone strategy that works every time

There exists a winning telephone strategy that catches tons of clients every time. Do you want to know this well-kept secret that professionals use? It will be discussed in this part of the training.

Helping your clients to say YES

Struggling with getting clients to agree with you? Do you need help in gaining more control while talking to clients on the phone? We have skilled trainer assigned to guide you on creating more effective calls.

Building rapport over the phone

Telemarketers and consultants have a tough task at hand and that is creating a connection between clients so they would be interested in the conversation. In this part of the training, our trainer will share some helpful information about establishing a connection with other people. There are also illustrations and activities prepared for participants so they would know how to connect with clients through the phone.

Dealing with difficult calls

One of the main challenges of phone operators is handling difficult calls. Different situations require different skills; this part of the module will help telephone operators handle these type of calls with ease.

Words that will work wonders on the phone

Here participants will learn the right word structures to achieve better and more positive responses from their calls.

Positive structure and the call system to go from start to finish professionally

In this part of the training module, we guide participants on structuring a positive call. This is a detailed guide on how participants can have the proper flow of conversation and create a wholesome vibe while on the phone.

Customised Training Session For Teams (Included No Charge)

Custom material is always a great way to connect to your employees. Persoanlised information, examples and local industry specific content will always appeal to your employees more than a generic training session. Our team can help customise our standard manuals to make a better session. Change your modules, content and images or activities to meet your objectives more effectively. All done for free.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Create your own workbook, your way. Learn how our team of designers, writers and developers can help create the perfect workbook for your next training session.  We do the work, all we need are the requests and needs. Provide us the details and we will get to work to build your own courseware. Our team are here for your use to help develop internally courses that you can own and deliver. Learn more about the courseware creation services and team at Paramount by calling one of our team members today.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Online self paced training with a pre-recorded trainer. You can pause the couse at any stage. It is self paced and interactive. This option is cost effective and available so you can learn at anytime of the day. Logins are provided straight away and you can choose a Printed Certificate option where we post you a Professional Grade Certificate.

Public Workshop at a Venue


  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included


  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

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