Skills for Personal Assistants
Personal assistants are critical staff members to have in the administrative office. They are the sole support for any administrative officer’s duties, both official and personal. They are not quite like executive assistants, who do perform all of the personal assistant’s duties, but do not execute any personal duties to their administrative officer, and their duties do not delegate them to a single person. However, it is imperative to have a skilled personal assistant for all the various needs that an administrative officer may have, from standing in during absences, to managing schedules. This training course is therefore set to train your personal assistants to acquire the necessary skills for the position.
Personal assistants are a critical part of the workplace. Our administrative officers would never get as far without them. These methods will train your personal assistants to prioritise organisation, pay attention to details, and have technological and communicative skill. This training session is essential in developing personal assistants who prove to be capable support to their administration, and in turn, their company. This pairs well with sessions about internal company support, communication, and management. If you wish to know about our other training courses and services, please contact us. This training session can be customised to suit your team.
Keeping Things Organised
As a personal assistant, you are meant to be in the service and assistance of the administrative officer you are assigned to, for the good of the office, for better or worse. This usually means having to keep both of you on track and on target for whatever the company requires the administration to accomplish. This means schedule organisation, office organisation, recording meetings, and more. This is where the “secretary” image comes from. A lot of people tend to disrespect or look down on the position of personal assistant as some form of being a doormat, but in reality, personal assistants may yet be one of the biggest reasons administrative officers can do anything in a company. Administration is a big responsibility, and it is very easy for someone to be overwhelmed by the position’s demands; the personal assistant is the one keeping them sane and organised. To do this, the personal assistant must be organised too. The personal assistant observing a regular routine of his or her own can do this, and attain organisation that can be applied to the administrative officer’s schedule and approach to work. A strictly regimented routine that starts as soon as the personal assistant wakes up at 6 AM, for example, always ends in sleep at 10 AM would place a sense of time management and discipline. Train your personal assistants to follow their scheduling religiously, or they can never expect the administrative officer they are with to ever do the same. Organisation is, and always will be, the first step of any successful personal assistant. If you can keep the time of your life in order, then it is that much more likely that you can do so for your officer. Our session develops these areas and more.
Look at the Little Things
Attention to detail is another crucial trait necessary in the budding personal assistant. As a personal assistant, if you slip up on a small detail, it causes a domino effect of miscommunication that makes everyone else in the office affected by you and your administrative officer slip up. This can cause serious inefficiency, and that is the best-case scenario. The worst possible thing is to alienate your officer from his or her colleagues, or even make mistakes that cost your company massive parts of their finances. Paying strict attention to detail in your work is what will prevent these disasters from happening, and keep you, your officer, and your company running as smoothly as possible. Details and little bits of information are the things that can make the difference between getting to an appointment on time, and missing it by an entire day. You can practice observation by taking careful note of particular details in your daily life. Practice memorising landmarks whenever you travel around the area you live in; it will help you remember details of the land around you. You can also try this with various details about people, like remembering what food your manager is allergic to, or how your officer fidgets when situations start to make her nervous. These little details have a lot of impact on the way you remember schedules, meetings, and events from certain conferences. A personal assistant that can accurately recall details is always in a better spot than the one who cannot. We show participants how to become better at recalling events and tasks.
Get Tech Savvy
Half the time, the personal assistant is roaming the office, constantly at the side of his or her assigned administrative officer. The other half of the time, the personal assistant is sitting at their desk, making schedules, receiving emails, answering emails, and writing letters. For all of these to be performed satisfactorily, the performance assistant must be knowledgeable in the necessary software. The personal assistant needs to know email etiquette, and how that applies and differs from other letters, how to keep spreadsheets accurate and updated, and how to use word processing applications in general. If knowledge in basic Microsoft Office tools is a requisite before working in any corporation, then it is even more required in personal assistants, who have to bear part of the administrative burden on their respective officer. Can you imagine for a second, a personal assistant that does not know how to type on Microsoft Word or write an email on Gmail? This requirement for being tech savvy extends to communication in general for the personal assistant, since he or she is meant to fill in for the administrative officer on a number of occasions. It is imperative for the budding personal assistant to practice capable typing, technological understanding, and communication skills in both real life and cyber situations. We discuss some of the basics of technology based on your participant needs.
Customised Training Session For Teams (Included No Charge)
Whatever the industry you’re working for, you may have more pressing needs for your team. You may want to see a workbook more focused on spoken rather than written communication, for example. This particular part of our overall programme addresses just this sort of problem. Here, you’ll be able to customise your training manual according to your specific needs. Modify everything from workbook colour and style, certificate colour, page number designs and even the kinds of activities. We will do everything you desire in your quest to create the perfect team without any extra cost.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
You may also be toying with the idea of creating your own training manual for company-wide distribution. This is no problem, too! We’ll help you create your very own training manuals and modules by making them according to your wishes. We’ll take all sorts of steps from making bilingual training courses, adding additional data to support your manuals, putting your company logo and various others. You have absolute control over the depth and breadth of your unique training manual. Just tell us what to do and we’ll make it for you.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
As part of our expansion, you can now enjoy our new online trainer-assisted training program. Now, you’ll be able to enjoy high quality training without moving from location to location, or even reserving courses or classrooms. The most convenient aspect of this option is that you get to select your date and time, while we provide the trainer and materials to you. You’ll have extremely interactive online, real time, one-on-one training with our mentors, so contact us now and take part in a unique, Paramount Training experience!
Online Self Paced
Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST
Due to great demand, we’ve expanded our list of training options to include our new self-paced training program! As the name implies, you can control the pace of your training by securing access to exclusive, high quality training material, videos and much more. The moment you book one of our online courses, you’ll be given your login, and of course, you’ll be able to keep track of your progress by having your Professional Grade Certificate printed through our Printed Certificate Option. Book in now for this service and be the best professional that you can be at your own pace!
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