A lot of things can be streamlined in the workplace, and often it’s required or has been proved to be much more effective than candid speech. Whether it has someone trying to do a sales pitch on your product, making a routine phone call to potential and/or active clients, settling appointments with outsiders, or any other common interaction with others in or out of the company, having a standardised procedure can help tremendously. Having a good script can certainly help, and better still if the script is not only well-written, but delivered with such delivery that the spoken dialogue doesn’t even hint at its scripted nature.
The creation of that script however can be more than a little difficult for most, as it requires a certain mix of objectives listed, language to be used, colour and flare, and a little extra something to hook in and retain the attention of the intended audience. It must also adhere to certain philosophies and corporate doctrines imposed on it. Script delivery is going to take some doing as well, as it takes quite a bit of effort to insert the precise energy and delivery to sound convincing.
Talent and raw skill are quite useful in getting these done, however not everyone possesses the writing wit nor the speaking ability to precisely deliver the script in an acceptable manner. However in lieu of such latent ability, these can be taught; scripts can be written, reviewed, rewritten again, and perfected, and speech can be practiced, rehearsed, commented on, and redone as need be. Paramount Training and Development is well aware of the need for individuals capable of producing scripts and using said scripts to interact with potential clients. Which is why we’ve devised a Script Training program to meet this growing demand.
Construct scripts for Cold and Warm Lead Calling
Telemarketing is a difficult task, not only because it’s being conducted over a phone and therefore gauging audience response is made a magnitude more difficult, but getting a person’s attention and retaining it is a struggle in itself, particularly since this is in a phone call setting where having a telemarketer call you in to tell you about something you may or may not want at an inopportune moment is one of the more agitating nuisances of modern life. Thankfully Script Training allows learners to study and implement cold and warm lead calling into their telemarketing strategies to enhance their chances at turning a nuisance into a useful conversation for the other end of the line and a deal for the marketer.
Become more persuasive speakers
Half of the art of the deal is a speaker’s ability to convince their target audience that what they are trying to sell is important enough to not only warrant their attention but their wallets as well. It requires a fair blend of charisma, self-confidence, and mastery of language used to be really effective. Script Training offers a course to build up learner’s confidence, study charismatic personalities and from them derive which traits these individuals possess make them successful at persuading others, and do reviews on language and its proper usage. As an extra edge we’re willing to give our learners, we offer a basic course on advertising and other relevant fields so our learners can derive further strategies from these relevant fields and apply them to the training program.
Become proficient telemarketers
With a decent script in hand and lessons on persuasion done and dusted it’s time to move on to actual exercises on telephone marketing. Script trainees are taught how to apply their lessons on persuasion to a field that does not possess the body language element, and are taught ways and means to work around with and fully utilise the limited information now given to them. There are certain practices that must also be observed when using a phone to book a deal or otherwise speak with a client. It will most certainly involve learning etiquette and adopting the correct mannerisms to speak with them. These and more lessons are taught to our learners to ensure that they will perform well in a live scenario.
Part of the telemarketer’s job is to book appointments with interested clientele and secure deals with them. This is probably as close to regular office work as learners will ever get outside their main duties, and it involves everything from establishing rapport, to booking dates, and settling business dealings on the dot. It also requires a bit of flexibility and patience as dates may be changed due to unforeseen circumstances which will undoubtedly require restructuring of schedules. Script trainees are taught how to get clients interested enough to book such dates, and are taught strategies that allow them to be as fluid as possible with any settled agreement should unforeseen circumstances arise and appointments have to be cancelled or restructured.
Provide extra necessary information
Interested clients are always going to want more and more information while making a deal, after all; informed decisions are the most prudent. Providing such information however, needs to be done in balance. Enough to satisfy the potential client’s curiosity and meet his demands, but not too much that they become bogged down in the details and the conversation becomes too elongated and superfluous for anyone’s taste. It’s a lesson that Trainees are taught, and through live exercises and other experimental models, it’s one that they’ll eventually perfect.
Summary of Script Training
The job of writing scripts, telemarketing, and appointment settling, are all quite complicated when bunched together in a single role. But flexibility is a virtue in the workplace, and having someone that can fulfill as many roles as possible can only be a blessing to the institutions they find themselves working in. The demand for such individuals continues to grow more and more, as for the demand for even greater flexibility from them. Paramount Training and Development sees that demand and aims to meet that demand with its new Script Training module, and it is hoped that with the program some of the greater concerns can be addressed and alleviated. We can provide a customized training session also or even write scripts for your organization.
Customised Training Session For Teams (Included No Charge)
Customising your content here at Paramount is convenient, easy, and fulfilling. All you have to do is communicate your desired modifications with us and we’ll be more than up to the challenge. We’ll change everything for your ideal workbook including things such as delivery style, certificate colour, number and kinds of activities, and workbook colour and style. As you discuss with us, you’ll find that you can make as many modifications as you want without any cost: you really only need to tell us what needs doing. This is how passionate we are in our mission to create the most Paramount Training experience, and we’d like to share this experience with you, so let’s customise!
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
Creating your content is also an enjoyable experience, as you get to oversee the creation of your very own training workbook and basically the entire training process: you get to bring our trainers to the venue of your choice, change page number designs, your workbook’s overall colour, add additional statistical data, research and various other scholarly works and even include your company logo. We can also create bilingual training courses for you. The list of options is almost limitless here, and so is your agency and freedom to create the best workbook for your team. You make the plans and we actuate them. It’s simple and fun, so work with us now!
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.