Retail is very important dimension in the business world. On the one hand, it takes interaction to another level as sales professionals directly address customers. On the other hand, retail can be a very delicate affair, such that businesses have to often take the effort to raise morale as it can produce significant emotional strains on salespeople. When done right, retailers can ensure their customers’ loyalties and keep their companies afloat almost indefinitely, allowing them to breathe sighs of relief every now and again. When done poorly, customers may recommend against buying your products. This risky venture equally requires meticulous, well-thought out approaches both to establish loyalty and to lessen the emotional strain. Our training session caters to this exact purpose as we teach you how to manage your emotions, how to use mirroring techniques and many more.
Retail sales training can be very daunting for anyone willing to engage in sales, but with the methods we’ve compiled, from learning the basics of body language signs, telephone techniques to even the fundamentals of customer service, not only will difficulties lessen and profits increase, but you can even have fun as you turn retail customer service into an unrivaled art. Contact us for more information!
Together with our other training courses, you can even develop a customised training session for you and your team. We conduct training sessions in all major cities including Perth, Melbourne, Adelaide, Darwin, Gold Coast, Brisbane, Sydney, Canberra, Parramatta.
Mirroring Techniques to Build Rapport with Your Customers
When we look at a mirror, it’s often so we can calibrate our looks and create the best possible version of ourselves for at least that day. Every customer wants to feel validated and when they see someone actually establish a sense of similarity with them, it makes them want to talk to you more. Mirroring customers is therefore key to establish solid initial rapport and a great way to lead to a fantastic sales pitch. Our trainer has compiled a series of techniques which will help you become the most effective source of validation for customers and even fellow colleagues.
Creating a YES customer that will be happy with your leadership
A sales person doesn’t exist just to tell customers that their products are out in the free market, they educate and help them make the informed decision that your product is the best out there. In other words, you need to be a great conversational leader. Through various techniques, you can lead customers to not only have that initial purchase, but to make it the best buying experience they can ever have in their lifetimes.
Complaint Handling in the Best Way Possible. Techniques from the experts in Conflict Resolution
Complaint handling is undoubtedly what brings the greatest sense of dread to any sales professional. It is a delicate matter which requires an equally delicate approach. However, that doesn’t mean there are no ways to reduce its difficulty and turn even the most aggressive customers into YES clients. In that regard, our experts have compiled a series of techniques that are used in various complaint handling scenarios all over Australia. You can even test them out for yourself through our various fun-filled activities. Contact us for more information on the matter!
Emotion and Motivation : How it will change interactions with your customers
Every customer buys products for the purpose of increasing their quality of life and living as happily as they possibly can. A sales professional’s goal is often to convince customers not just of the merits of your product, but that your product can lead to the happiest forms of experience. In other words, retail customer service involves selling emotions and motivations. To that end, our team of experts will show you and your team the best ways to create the best possible customer experience.
Questioning Techniques to help you gain information to help your customers quicker
Customers love sales professionals than can help them make informed decisions and also solve their problems efficiently. Sales professionals have to therefore know the best ways to draw out as much information about the customer as possible, from their tastes to all other variables that may be contributing to their problems. We have compiled a series of questioning techniques that can help you obtain much needed information without any fuss. With these tools, you can become the most efficient sales professional in the free market and even more!
Telephone Techniques for a Superior Service Over the Phone
There are two reasons why people shiver near a phone: either the AC is too cold and you need to warm up or you’re a sales professional about to address a customer. Telephone service can seem a very daunting prospect, but if correctly done, it can enhance the reputation of companies and sales professionals 100 times over. There are many techniques that pros use to make their telephone experiences more efficient, and our experts are not out of the loop. From them, you can learn telephone techniques and even more than what you could bargain for.
Body Language Techniques to help Read the Buying Signals of Your Customers
Convincing customers of your product’s value is half the work of an efficient retail sales professional. The other half is being able to read and understand the customer’s gestures, as there is literally a lot of ice below the proverbial iceberg of spoken communication. Being able to read another person’s gestures will allow you to determine in advance whether you are doing well and, when combined with all the other things you’re about to learn on this training course, adapt to ever-mounting challenges.
Providing Solutions and Problem Solving Techniques to help Improve Ideas and Options for Customers
Customers have the need to always make informed choices from an expansive series of options, but in a fast-paced world, needless confusion from too much information is the last thing anyone wants. In other words, sales professionals need to be able to provide a range of options that are the closest to the customer’s intended goals. Problem solving needs to be as efficient and simple, too. Here, you will learn how to be an efficient critical thinker, options provider and an overall great problem solver.
Customer Service Training: Tools for improving the overall customer service performance
Customer service is the backbone of any company and a component of a superior sales professional. Our belief in efficiency and making the best sales professional possible has allowed us to create various easy-to-access tips on how to improve better customer service and even better customer retention methods.
Customised Training Session For Teams (Included No Charge)
Customise your content, your way. We will help you step by step to develop the right workbook to fit your needs. We first of all find our your objectives and investigate your needs for the training, we can then use our library of information and courseware to find relevant content. Our styling team design and add relevant images depending on your industry and then add questions to develop your objectives. Our team specialise in writing content and filling the gaps for any training day. Learn more about how we can help you customise your workbook and produce something that fits better than a standard generic course.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
If you would like a unique approach to the training, or own your own courseware in this area, we can help with our courseware creation services. Our team write content every day which increases our library content. We also assist clients with research and development. The courseware team can help build a training manual that covers your needs effectively with impacting activities. Contact us for more details on how we can make an Australian focused training manual.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
Paramount Training and Development’s online trainers are available to assist learners or groups of learners with the content through the web conferencing system. Set schedules and we’ll make the necessary adjustments to conduct this same session without sacrificing quality of content and service rendered. This Online Trainer Led session is great as you can choose when you want the session and it fits in with your schedule.
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