Retail Sales Training

Australia Wide: Sydney, Brisbane, Adelaide, Perth, Melbourne, Canberra, Gold Coast, Geelong, Parramatta.

Employer Training Options
This session can be custom designed to suit your employees and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

Target Audience and Purpose
This Retail Sales Training Session is to help retail sales people understand how to sell to retail clients. It was also show how rapport and communication can lead to bigger and better sales. We can add any other modules or remove modules to suit your retail sales needs.

Sales people that understand retail sales psychology will build rapport quicker, get bigger sales and build relationships more effectively. We discuss how retail sales can be a rewarding career. We also provide sales coaching.

We Offer professional training in Brisbane, Canberra, Melbourne, Sydney, Parramatta, Gold Coast, Adelaide, Darwin, Perth. For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.

How to use questions effectively

Questions can be a retailers best friend. They can assist in gathering information to assist customers or help customers become motivated in their purchases. Learn how to use questions effectively to become better at sales, customer service and your role.

How to use probing techniques correctly

Did you know there were some advanced skills for information probing? Our trainers can advise how to use these skills within your role.

How to build rapport by mirroring

Getting along with your customers is an important factor when it comes to building relationships and repeat customers. Learn how you can connect quicker using mirroring techniques. Build similarities and help bridge the gap between you and your customer.

Body Language signals: How to read

Learning to read which stage of the retail process your customer is in will help you to assist with a smooth transaction. Body language will help read buying signals, assist with complaint or conflict resolutions and identify areas of concern that you can assist with. With one of Australia’s Leading Body Language experts working with Paramount, our trainers provide the best information in regards to this communication tool.

Objection handling techniques

This session is fantastic for those retailers or customer service agents to become more skilled in dealing with Objections. Our trainers provide more information and a list of objection handling techniques for participants to use.

Closing techniques

Closing effectively will leave your customers with a positive impression and view you in a professional manner. We provide a range of closing options in this section to assist with the participants or team in closing professionally.

Behavioral Tools and techniques

Learning more about behavior can help bring you closer to people. Learn more about the tools and techniques available to assist with our own behavior and also others.

Value Added Sales

Building up value in your products will allow you to sell easier and build more profit. With a competitive market place, you may wish to gain more tools for building value in your existing products. Learn how storytelling, experience sharing and value adding skills can help your customer see the worth in your service or products.

Up selling & Cross selling

We discuss the opportunities to a retail sales person in Up-selling and Cross selling their products and services also. Being able to do these two effectively will help you to gain the upper hand in a competitive market.

Using enthusiasm

Enthusiasm sells. Learning how your own attitude and motivation can help a client mirror and build enthusiasm with you will enable more productive sales. Our trainers will prove to participants how emotion can be contagious and how it will change the outcome of a sale.

Creating a YES customer

Would you like all your clients to agree with you and your process more? Learn how to provide great leadership for the customer, and have them trust you more. Our trainer will highlight some great ways to improve your interactions so they become positive more of the time.

Following successful sales strategies

We discuss some of the sales strategies that the professionals use. Do you know how some brands become so big overnight? What attitude did their staff and team have? Learn about big brands around the globe and how they became brands through simple sales strategies.

How to act with price shoppers

The price shopper may be the most dreaded customer to many sales people. Learn how to work with these customers and enjoy interacting with them. Great tips from the experts for dealing with price shoppers.

Meeting Expectations

Meeting the customers’ expectations will assist with a positive image and impact with the customer. Learn how to always be able to meet customers’ expectations and also how you can exceed them.

Customised Training Session For Teams (Included No Charge)

Who wants generic content? Not us. Why not have your next session customised to suit your needs. Especially if it is free. We don’t charge for customisation as we think it is important part of making your training session more impacting and influential. No need for retraining if we get the job done right in the first place. We don’t need to retrain the same course as we think our courses fit better than most generic courses offered. Learn more about the customisation service we can provide to your next training session.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

We can create a retail training manual that fits your type of product or service. Retail is a very different environment and not every workbook will be the perfect fit. If you have specific objectives or needs for your training session then contact our courseware team. We can create the right mix of activities, content and images to help style and deliver an incredible session. We can even sell you the rights to the courseware produced by us. If you call us we look forward to helping you with your training solution.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000
Aug 21
1 day course
$495.00
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Nov 21
1 day course
$495.00
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Feb 21
1 day course
$495.00
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Perth
Level1 Cloisters, 863 Hay Street Perth WA 600
Aug 21
1 day course
$495.00
Book Now
Nov 21
1 day course
$495.00
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Feb 21
1 day course
$495.00
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Brisbane
24/215 Adelaide Street, Brisbane QLD 4000
Aug 21
1 day course
$495.00
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Nov 21
1 day course
$495.00
Book Now
Feb 21
1 day course
$495.00
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Melbourne
123 Queen Street, Melbourne VIC 3000
Aug 21
1 day course
$495.00
Book Now
Nov 21
1 day course
$495.00
Book Now
Feb 21
1 day course
$495.00
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Adelaide
19 Young Street Adelaide SA 5000
Aug 21
1 day course
$495.00
Book Now
Nov 21
1 day course
$495.00
Book Now
Feb 21
1 day course
$495.00
Book Now
Canberra
4 National Circuit Canberra ACT 2600
Aug 21
1 day course
$495.00
Book Now
Nov 21
1 day course
$495.00
Book Now
Feb 21
1 day course
$495.00
Book Now

Get Information or Quotation For Your Team

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