Relationship Selling & Management Training
The ability to build and maintain relationships is an important skill a sales professional must have. Not having the former means that you’ll be unable to draw in any customer to your side and gain profits for your company, and not having the latter means that you’ll have a limited number of people willing to pay you at any one time. The key, therefore, is to possess the ability to build a strong foundation and have a set of loyal leads willing to keep supporting your company. If done properly, they might even endorse your company on your behalf. This means reeling customers in even when you’re asleep! As such, we’ve designed a training session to help you obtain more leads and maintain existing relationships with your clients. If you need further information, please contact us. We hold training sessions in all major cities including Perth, Melbourne, Adelaide, Darwin, Gold Coast, Brisbane, Sydney, Canberra and Parramatta.
This Relationship Selling and Management Training Session is designed specifically to help sales professionals build and maintain relationships with their clients. If this is part of your job description, then this course is essential for you. We can also customise your training course to include other sessions to suit you and your team’s needs.
Managing & Selling The Relationship Training Objectives
This session will help your employees learn:
- How to keep your leads warm
Sales professionals don’t just create leads, they maintain them. Just like in any other friendships, you need to create constant communication with your customer so they can keep coming back for more. However, there’s a limit to how much you can keep fanning the flames of enthusiasm. If you overdo it, you will see customers running for their lives and lose that stream of profit you’d worked so hard for. Our trainer will give you 5 ways on how to prevent this from happening and keep pleasant relations with all of your existing leads.
- The Prospecting or Leads Board
Sales professionals love creating leads. They’re those customers who bring smiles to our faces and allow us to focus on the positive nature of our work. We definitely would love to remember them, even thank them for their patronage and shake their hand, but sadly, there’s a limit to how much our brains can remember them at any one time. This is where having a leads board comes in; it allows you to keep tabs on all the leads you’ve made and keep a healthy relationship (and a glorious stream of money) with them. Learning how to make one is an essential ability for any successful sales professional.
- Building and Keeping Rapport Skills
Having the ability to make rapport is another matter of importance for sales professionals. After all, you need to make sure that customers are seeing (or talking to) an actual salesman. Rapport-making is also important in maintaining these relationships. The last thing we want is for a company to swap your favorite salesperson with a kangaroo wearing a red jacket (although we would find that very adorable in a non-professional way). In other words, rapport, being the most initial criteria for a successful relationship, is just as important in maintaining and creating leads. Our trainer will teach you key methods on how to successfully establish and maintain rapport with your clients.
- Sales Techniques to Maximize Results with Minimal Effort
Sales professionals do not just pride themselves for maintaining relationships with their leads, but for working smartly and efficiently. They sell products to potential clients and maintain relationships with their leads without wasting too much time on any one of them and markets often race on this basis. After all, the ultimate ideal is to have top-notch customer service. Our goal is to provide you with several techniques to achieve just that and help you become the envy of all companies which seek the finest sales professionals.
- Selling Yourself: How to Become Memorable for Business
Sometimes, the best way to make customers see the merits of your product is to make them see your merits as a sales professional. Customers want authority and friendliness to go along with their product, too, and your capacity for both is what will determine whether or not your customers will want to remember you. Our goal is to teach you become the best version of yourself, worthy of not just attention but renown.
- Why is it Important to Build a Relationship with your Clients
In the business world, we often find ourselves asking a rather existential question: why do we even need to build relationships with our customers? What are these relationships even for? Some sales professionals even lose morale because of this, and our goal here is to provide you surety. We will tell you how trust, credibility and relationships are highly connected to profits and how you can improve yourself in the process. We will also teach you some personal skills that you can use not just in the business world, but even in your everyday life.
- Creating the Impression you Want and Keeping it
The best sales professional is a well-known one, and often they are popular because of their capacity to create and maintain their impressions. Sometimes, customers don’t just buy your products, they buy because you as a person work there. To them, you can literally become the spitting image of your company’s culture, its emphasis on quality and all its positive attributes. We are here to turn you into a person that doesn’t just sell with their words, but by simply existing and being the best version of yourself.
- Many Sales are Destroyed Because of Poor Relationships
A lack of communication or any serious emphasis on your relationship with consumers can ruin your chances of getting more sales. Lots of businesses have been destroyed because of a noticeable lack of connection (or conversely, being too overreaching) with their customer base. Our goal here is to help you avoid making the same mistakes by telling you some of the possible scenarios that can destroy good relationships and what you can do to stop them from happening.
- Improve Reading the Relationship Signals
Relationships are not just built and maintained with words, but with gestures and signals. Often, sales professionals may not see the relevance of a twitch on one’s cheeks or the crossing of one’s legs, but there is an entire world of communication behind each action you and your customer make. Our trainer will show you ways on how to peer through that world by teaching you body language and which signals to look out for in the process of relationship selling.
- Communication Techniques that Will Assist you to Build Quicker Relationships
In an 8-hour working day, it is very important for a sales professional to build relationships as fast as they possibly can. We know that relationship-building is never made in just 10 seconds, but we also know that it shouldn’t take several hours. Knowing how to communicate with customers and reach out to them quickly without being too imposing can be very helpful in making you into a very efficient worker. We are willing to assist you by teaching you several ways to communicate more effectively and quickly.
- How to Improve Relationships at Every Meeting
Relationship-making is typically done as fast as possible within a single working day, but the process of maintaining it is gradual. Each lead you create means another opportunity to build upon that initial foundation and further success in sales. Knowing how to improve relationships and succeed at doing so every time ultimately means more profit, and we are here to help you reach that goal.
Relationship Selling Sales Training Summary
This training course is designed to help sales professionals build and maintain existing relationships by allowing them to be the best possible version of themselves: efficient, appealing and compelling. They will learn how to create prospecting boards, read body language, communicate more effectively and ultimately bring more profits for their company. We also have a whole range of other training courses and modules to cover for all relevant business skills. Many clients often build customised training sessions to suit their specific industry needs.
For more information on this training session and a free custom outline please call 1300 810 725. We are here to help.