Receptionist Skills Training

Available as a webinar workshop: Sydney, Brisbane, Adelaide, Melbourne, Perth, Canberra. In-house Australia wide.

The Receptionist is the first person who deals with any calls or business for the company and as such, should be provided the tools and solutions they need for them to enhance their performance as well as skills when it comes to dealing with customers both personal or over the phone. This one-day training will deliver solutions and provide new techniques so you will be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Since this is a customised training format, you will also learn from the experiences of others and share solutions that will increase your skills in the workplace.

The position of the Receptionist is an important role in a company and can also be a source of stress at times. In this session, we will help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other skills that all receptionists must have. You will also be given the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other aspects that are necessary in a Receptionist. If your company is in need of a super receptionist then this training or workshop is for you. Call us today to find out more.

Receptionist Learning Outcomes:

Greeting/building rapport within seconds

Learn how to connect with clients almost instantly with mirroring techniques and some quick tweaks with the first impression statements.

How to screen calls correctly

Screening calls is an important skill. It can save employee time and effectively over time, save expenditure of wages for that time lost.

Answering machines methods

Do you know how to leave an effective message? Professional answering messages are a great way to leave an impacting statement and improve on your organisational image.

Receiving and making calls

There is an effective way to receive and make a call. We look at current scripting and improve on wording and flow within the messages provided.

Professional telephone skills

There are some call operators where you are stunned by their lack of professionalism. There are also others that make you say “wow”. Learn how to become one that stands out professionally.

Complaint handling/ disarming clients

This is a skill that is important for those who deal with difficult people, or complaints in their roles. Five easy statements that will disarm any customer conflict.

Collecting messages correctly

Do you take an effective message? Did you know there are ways to improve message retention and note taking? This session discusses these skills here.

Communicating in the workplace

Communication is key. Many workplaces have issues arising from poor communication. Learn how to become a more effective communicator with these tips and tools.

Vocal use/word importance

How important is sounding your best? The words and your tone are vital to delivering your message. Learn more about these tools in this session.

Responsibilities and duties

Receptionists have certain duties and responsibilities. We discuss how the role of Receptionist is not only important, yet their role is vital to many in the workplace.

Participate in workplace safety procedures

What do you do in case of emergency? Do you know the reception area may be the first point of contact in an emergency? Learn what to do in this area.

Process and maintain workplace information

This discussion is to provide extra tools to Receptionists. It will assist in increasing personal skills in areas of organising and delegation.

Questioning techniques

Questions are used to gain information, however you can also use questions for control in a conversation. Learn more about the deeper questioning techniques available.

Deliver a WOW service to customers

Learn how you can exceed on customer expectations and deliver an amazing service.

Telephone essentials- Tips to increase performance

The telephone can be a productive tool if used correctly. Learn how to become better at using this tool and increase your ability over the phone.

Essential reception skills

Of course no session is complete without covering the basics of the Receptionist role.

Body language signals

If you are conducting face to face conversations also, this session will discuss how to read signals from clients.

Tailored Solutions

Every business is different and when it comes to the reception role, your processes may be different to most. We are able to tailor the modules, content and delivery of this session to suit your receptionist. Call us today to view sample material and to learn why we are a leading training provider.

Greeting/building rapport within seconds

You will learn how to use mirroring techniques in order to build rapport with customers within seconds with lessons on how to tweak your approach with your first impression statements.

How to screen calls correctly

This training will teach you how to screen calls effectively in order to save time and wages due to time lost.

Answering machines methods

Part of the training is to learn how to deliver an effective message that has a strong statement that can aid in improving the company’s image.

Receiving and making calls

Our trainers will review the current script of the company and tailor fit the wordings and flow of the message for the receptionist to be more efficient in receiving and making calls.

Professional telephone skills

This training is designed to teach receptionists on how to stand out professionally with regards to their telephone skills

Complaint handling/ disarming clients

It is important for a receptionist to be able to disarm or handle irate customers. Learn how five easy statements can diffuse a tense situation.

Collecting messages correctly

In this session, you will be trained on how to effectively collect messages through retention and note taking.

Communicating in the workplace

This training will provide you with the tools and tips you will need to become an expert communicator to reduce any issues because of miscommunication.

Vocal use/word importance

How you deliver a message through the use of words and tone is vital. This training will teach you how.

Responsibilities and duties

The Receptionist plays a vital role in a company which this training will provide you with information on the duties and responsibilities covered by the job.

Participate in workplace safety procedures

In case of emergencies, the reception area will always be the first place that will be contacted. Learn the skills to needed for this kind of situation.

Process and maintain workplace information

In this discussion, you will receive additional tools that will aid you in improving your personal skills with regards to organizing and delegation in the workplace.

Deliver a WOW service to customers

You will learn how to meet and exceed your customer’s expectations by providing them with an excellent service.

Questioning techniques

Questions need to be asked to gain information. This training will teach you how to use proper line of questioning to direct conversations.

Telephone essentials- Tips to increase performance

The telephone is a useful tool in a receptionist’s arsenal. This training will teach you how to use it an efficient manner.

Essential reception skills

This training will still cover the basics of what the Receptionist is all about.

Body language signals

In this training, you will be taught how to read body signals which can help you respond better when dealing with customers face to face.

Customised Training Session For Teams (Included No Charge)

This content customisation experience will allow you absolute power over our designing team. Your way of delivery and other aspects of it modified and restructured at any time with not even an extra dollar from your budget as it is free. Now, you’ll have access to our team of artists and designers and get to watch as we deliver quality customised work on all fronts: workbook style, deliver style, certificate colour, and activities.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

We can also add everything you need for your completely unique work of art (training manual) including company logo, images, illustrations, graphs, charts, statistics and research materials among others. With your guidance, we will deliver a unique course designed for you. We can build you your very own course or workbook materials. Contact us for details on how our team can work for you.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000
Aug 02
1 day course
$495.00
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Sept 04
1 day course
$495.00
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Oct 02
1 day course
$495.00
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Perth
Level1 Cloisters, 863 Hay Street Perth WA 600
Aug 02
1 day course
$495.00
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Sept 04
1 day course
$495.00
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Oct 02
1 day course
$495.00
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Brisbane
24/215 Adelaide Street, Brisbane QLD 4000
Aug 02
1 day course
$495.00
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Sept 04
1 day course
$495.00
Book Now
Oct 02
1 day course
$495.00
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Melbourne
123 Queen Street, Melbourne VIC 3000
Aug 02
1 day course
$495.00
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Sept 04
1 day course
$495.00
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Oct 02
1 day course
$495.00
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Adelaide
19 Young Street Adelaide SA 5000
Aug 02
1 day course
$495.00
Book Now
Sept 04
1 day course
$495.00
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Oct 02
1 day course
$495.00
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Canberra
4 National Circuit Canberra ACT 2600
Aug 02
1 day course
$495.00
Book Now
Sept 04
1 day course
$495.00
Book Now
Oct 02
1 day course
$495.00
Book Now

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