Receptionist Skills Training
About Receptionist Skills Training Sessions
The Receptionist is the first person who deals with any calls or business for the company and as such, should be provided the tools and solutions they need for them to enhance their performance as well as skills when it comes to dealing with customers both personal or over the phone. This one-day training will deliver solutions and provide new techniques so you will be able to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Since this is a customized training format, you will also learn from the experiences of others and share solutions that will increase your skills in the workplace.
Subjects Covered in the Receptionist Skills Training Session
The units that are covered in this training session will provide you with the skills and techniques to meet the needs of people and be able to deliver exemplary professional customer service as a Receptionist.
- Greeting/building rapport within seconds
You will learn how to use mirroring techniques in order to build rapport with customers within seconds with lessons on how to tweak your approach with your first impression statements.
- How to screen calls correctly
This training will teach you how to screen calls effectively in order to save time and wages due to time lost.
- Answering machines methods
Part of the training is to learn how to deliver an effective message that has a strong statement that can aid in improving the company’s image.
- Receiving and making calls
Our trainers will review the current script of the company and tailor fit the wordings and flow of the message for the receptionist to be more efficient in receiving and making calls.
- Professional telephone skills
This training is designed to teach receptionists on how to stand out professionally with regards to their telephone skills.
- Complaint handling/ disarming clients
It is important for a receptionist to be able to disarm or handle irate customers. Learn how five easy statements can diffuse a tense situation.
- Collecting messages correctly
In this session, you will be trained on how to effectively collect messages through retention and note taking.
- Communicating in the workplace
This training will provide you with the tools and tips you will need to become an expert communicator to reduce any issues because of miscommunication.
- Vocal use/word importance
How you deliver a message through the use of words and tone is vital. This training will teach you how.
- Responsibilities and duties
The Receptionist plays a vital role in a company which this training will provide you with information on the duties and responsibilities covered by the job.
- Participate in workplace safety procedures
In case of emergencies, the reception area will always be the first place that will be contacted. Learn the skills to needed for this kind of situation.
- Process and maintain workplace information
In this discussion, you will receive additional tools that will aid you in improving your personal skills with regards to organizing and delegation in the workplace.
- Deliver a WOW service to customers
You will learn how to meet and exceed your customer’s expectations by providing them with an excellent service.
- Questioning techniques
Questions need to be asked to gain information. This training will teach you how to use proper line of questioning to direct conversations.
- Telephone essentials- Tips to increase performance
The telephone is a useful tool in a receptionist’s arsenal. This training will teach you how to use it an efficient manner.
- Essential reception skills
This training will still cover the basics of what the Receptionist is all about.
- Body language signals
In this training, you will be taught how to read body signals which can help you respond better when dealing with customers face to face.
Receptionist Skills Training Summary
The position of the Receptionist is an important role in a company and can also be a source of stress at times. In this session, we will help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other skills that all receptionists must have. You will also be given the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other aspects that are necessary in a Receptionist. If your company is in need of a super receptionist then this training or workshop is for you. Call us today to find out more.
Receptionist training options in all major cities Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin