The Psychological toolset
The best sales professionals are often the ones capable of reading emotions. Having this skill is what allows them to achieve a successful sales pitch, persuade colleagues and even influence superiors and change your entire company’s philosophy. However, with such immense power comes an equally great amount of problems, from knowing how to manage one’s own personal fear, to being more assertive, to reading other people’s emotions and in more extreme cases, dealing with anger and stress in the workplace. The importance of this training can therefore not be understated. Through this training course, participants will be able to contribute further to their companies and teams by learning effective and proven methods of reading people. Besides that, we offer various training courses which your specific teams can use to put together create a personalised training package. This course is known to be particularly effective when paired up with Call Centre Training, as it focuses on how to maintain psychological and emotional awareness despite different time zones.
Contrary to what a lot of people might think, there is an entire science that governs the systems and communication mechanisms that most businesses use. In fact, most of the science that governs businesses exists within all levels of any company and in pretty much any industry, and knowing how to navigate between these factors can affect not just team morale but ultimately profit margins. We know the difficulty of doing this and have assembled a team of experts that can help you and your employees achieve much greater things within the workplace by helping you learn the basics of body language, self-help techniques, questioning techniques as well as presentation or anger management skills. If you wish to learn more about our services and how to integrate this into your very own customised training course, please contact us. Our team will be more than happy to help you and your team become the very best in any conceivable situation.
Learn body language skills
Reading people can be very hard to do without handy superpowers such as telepathy, but it can be a bit easier through learning basic body language. See, regardless of any situation, people tend to reveal their emotions through the way they act. Some people may express impatience by constant stomping or playing with their hands. Conversely, employees can probably sense happiness and a genuine desire to listen, and that can be very heartwarming. More importantly, however, body language will afford participants key information as to what they can do in more tense and even lighthearted situations. It also provides them the ability to know their colleagues more, promoting great overall productivity and morale.
Learn how to control first impressions
First impressions are very important in any business setting, regardless of your industry or the individual position of participants. A cornerstone of psychological training within the workplace, it allows employees the ability to make their conversations with others much, much easier. Being able to instill a sense of authority within customers can really have an impact on your sales pitch, and productivity as it typically means that you project a sense of trust and security, reducing the need to explain yourself over and over until people start to understand you. This part of the training course involves learning the psychological ramifications of wearing certain outfits and even rapport building techniques that can help employees become much more endearing.
Know anger and stress management techniques
Anger and stress are two key things that all workplaces often take serious pains to avoid. For companies, it is highly important to keep employees happy, training team leaders to become friendly, and so much more. However, even with these perks, employees may still feel the stresses of conversing with customers for hours. Teams may start arguing, abuses may take place and bullying can become all too real. However, the negative effects of these factors can be effectively dealt with through a series of techniques that can help you and your team work together and keep team-wide cohesion under intense pressure.
Learn self-motivational techniques
One of the key skills any great sales professional must have is the ability to keep motivational levels high. Often, the worst case scenario is seeing a trembling hand, unable to pick up a ringing phone for fear of an irate customer. Even worse, these situations can be rather frequent and widespread, with whole teams having at least one ineffective member. However, no teammate is ever beyond saving; with key motivational and self-help techniques from some of the greatest experts in the field, participants will be provided with the tools to effectively defend themselves from any self-doubt and eagerly wait for the next work day.
Key questioning techniques
Conversations are often simple to understand in theory; most people tend to simply elicit information from others, whether it’s about the latest meme, the latest developments within the company, contact information of customers and many, many more. However, this simple aspect of conversation needs to be turned into a fine art if you and your team intend to become great sales professionals. Often, there’s a balance to be struck between directness, brevity and politeness, all three of which help determine just how well you’ll be able to extract information from any customer– and even how much information. The effects of this cannot be understated– it can influence a sales pitch, help remove the tension especially on the phone and even allow your company to get ideas from your loyal customers, allowing you to innovate and create products that are so good, they’re effectively beyond scrutiny.
Customised Training Session For Teams (Included No Charge)
Have you ever felt disappointed over having the same sorts of menus, eating the same meals and putting up with the same formats? Do you wish to apply your own techniques to develop already preset content (workbooks and training solutions)? Don’t worry; we absolutely understand the need for a custom approach. Our commitment to improvement allows companies limitless control over the customization of the styling of the training workbook. Everything from module selection to certificate colours and even which activities to provide your team. Our team of experts will be more than ready to show their capacity for excellence by fulfilling your wish to create your own successful customised content. Customisation is free with any team training booking.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
For us, content creation is more than just an art; it is the precursor to something companies can take total pride in. We believe, this can be reached by providing you with absolute control over your very own workbook and training solution. Here, our team of experts will satisfy your every specification, be it the content, the inclusion of additional scholarly work, which activities to put in, and even the creation of bilingual training courses, to lead you ever closer to the most desirable and comprehensive training solution within the industry. Not only that, we will also provide you with suggestions or create content for you should you be at a loss for ideas. Our goal is to provide you with all the help you’ll ever want and more. The difference between customization and content creation is you own the rights when we write your own workbook rather than customisation.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.