Problem Solving & Decision Making Training

Are your company employees in need of the necessary tools and skills for problem solving? If that is the case, then this training course can give you a great deal of help since it has all that you need. The Problem Solving & Decision Making Training was developed for those who want to think out of the norm. It tackles the main areas of problem solving, provides tips on how to increase productivity and guides participants in making sound decisions. This program includes activities that reflect what really happens in the workplace and apply the tools they gained once they get there. This training offers various delivery styles and options and is ideal for all teams in all types of industries. We also offer personalized tools and material customisation to cater certain needs and preferences.

Objectives for the Problem Solving & Decision Making Training

This session will help our trainers provide your employees with:

Increased awareness of problem solving steps and problem solving tools

To make employees more efficient in making use of problem solving tools, we provide them with a step-by-step guide on problem solving.

Distinguish root causes from symptoms to identify the right solution for the right problem

A lot of people believe that the problem is a result of a symptom. But with a more thorough investigation, there may be something else that causes the problem. We will teach employees the distinction between symptoms and causes so they will be able to solve arguments more easily and efficiently.

Improve problem solving and decision making skills by identifying individual problem solving styles

Your way of problem solving is a valuable skill and asset. In our program, we give employees problem solving styles they can call their own and details on the proper way of using them.

Think creatively and work towards creative solutions

Through creative thinking, participants will be able to make sound decisions and solve problems easily. Do you know what makes a certain decision more favorable than the other? The skills needed for that will be taught in this part of the program.

Recognize the top ten rules of good decision-making

To make good decisions, rules should be followed. This part of the training will cover the top ten rules employees should live by to guide them in proper decision-making and problem solving.

More modules available for custom team training

Assessing alternatives
Recognize the need to achieve a long term solution and achieve a win-win-win
The value of management decision making
Recognize the top ten rules of good decision making.
Differentiate root causes from symptoms to identify the right option for the right difficulty.
Obstacles to creativity
Measures to effective, open dialogue and conflict resolution
Learn how to develop and maintain open communications
Three components of creativity
Develop a strategy for following up on decisions, evaluating, and implementing
Identifying alternative solutions
Better use problem-solving measures and problem-solving tools.
Analyse advice to describe difficulties
Tools for understanding complex scenarios
Think creatively and work towards creative options.
Principles for good decision making
Efficiently listening to understand the real issue
Understand methods for decision making that is successful for assembling facts
Considering the impact of decisions and the big picture
The best way to set the tone for a successful problem solving session
Select the best approach for making determinations
Use problem solving toolkit and model
Apply problem solving tools and steps
Strategies for building up your problem solving toolbox
Handling tough issues and managing an ultimatum
Improve difficulty-solving and decision-making skills by identifying individual problem-solving styles.
Acquire skills that will enable you to lead creative brainstorming sessions
Make decisions that are timely and right
Alternate styles of decision making
Learn how to isolate and assess options for solving problems
Prevent common decision-making mistakes
Step by step handling of decision making
Use swot analysis
Comprehending the essential barriers to open conversation
Learn the best way to maintain poise during the development of a trouble
Identifying underlying issues and motivations behind difficulties
Evaluating options
Learn to inspire ideas and creatively brainstorm and solutions
Learn to identify optimal solutions through rating and scoring options
Executing solutions while maintaining open communications and originality
Gathering tips
Inherent personal traps
Learn to present your thoughts in a fashion that is clear and persuasive
Plan and organize
Think and be a contributing member of problem
Measures and considerations for effective decision making
Setting targets
Understand problem solving
Selecting the best alternatives
Learn the importance of making decisions that are good as well as the long-term impact
Collecting all tips (from all sources and facts)
Conceptual blocks to imagination
Variables which help successful decision making
Understand the best way to handle tough situations via alternative alternatives and understanding optimal
Securing a win-win-win solution (short and long-term conclusions and options)
Preserving open communications during the decision making procedure
Identify solutions that are appropriate
Types of thinking blocks
Learn the value of efficient listening during the decision making procedure
Make good group conclusions
Understand various styles for handling decision making
Picking the best choice
Comprehension when action is required (difficulty versus no problem)
Present your ideas persuasively
Analyse and choose options
5 c’s of decision making

More information on the course outline

Introduction and Course Review

In this session we spend the first portion of the day getting to know participants and discussing what is going to take place during the training. Employees will even have the opportunity to identify their personal learning objectives and gain personal skills as we work through the session.

Six Ways to Approach a Verdict

In this part of the training, participants are going to learn about the six thinking hats, and they will practice using the hats during a problem solving dialogue. DeBono is well known for the development of this thinking process and is used in organisations across the world today.

Decision Making Case Study

The next step of the training will be spent working on problems with the Peerless Data Corp. Participants will work in small groups to solve five different difficulties, and will be rewarded based on the quality of their judgments. This is an interactive activity helping participants to use many of the skills discussed.

What’s Problem Solving?

Participants will investigate precisely what decision making and problem solving means. We’ll also look at the difference between data and facts, various kinds of conclusions, and common decision making snares. We also empower employees to be more creative and work towards creative options.

Thinking Outside the Box

Participants will discuss methods to support creative thinking, including the random word technique and brainstorming. We provide new strategies for thinking outside the box. Participants can practice using some of the skills with further activities.


This exercise will ask participants to imagine that they’re in a disaster situation. It’ll give them a framework to solve the issue and also make determinations. As we do this activity in small groups we come back together and compare outcomes to the activity, increasing the effectiveness of the problem solving activity.

The Problem Solving Toolkit

This session will look at eleven basic problem solving tools and two complex tools (the gradients of agreement and fish-bone analysis). Subsequently, participants will apply these tools to a case study in a group discussion with the whole team. We raise knowledge of problem solving steps and problem solving tools.

The Problem Solving Model

During this session, participants will learn about a three-stage model that they’ll apply to most issues. They will also have a chance to use the model to two scenarios. We are able to help participants also differentiate root causes from symptoms to identify the proper solution for the problem that is right.

Problem Solving Styles

Participants will work in small groups how to make use of that knowledge to become better problem solvers, and to identify their strengths and weaknesses. By identifying individual problem solving styles, we enhance problem solving and decision making skills.

Training Session Wrap-Up

Recognize the top ten rules of good decision-making. At the conclusion of the day, employees will have an opportunity to ask questions and fill out an action plan.

Problem Solving and Decision Making Training Summary

All workplaces have their own fair share of problems and challenges. These cases and situations need quick responses and solutions. Through this session, employees will be provided with skills and methods on how to make accurate decisions and master the art of problem solving. These problem-solving techniques will provide them the capability to easily deal with difficulties and gain a clearer vision on certain things and situations.
Creativity and innovation are important factors to a company’s growth. They can be learned too. Our training session can teach participants how they can develop rational thinking systems and methods that can aid in correct decision making and other aspects of business development. These tips and skills that we offer in our training program will help employees greatly in becoming experts in problem solving.

Our training covers Australia Wide Parramatta, Perth, Melbourne, Canberra, Darwin, Sydney, Brisbane, Adelaide and the Gold Coast

Find out why Paramount Training & Development is a worldwide leader when it comes to innovative training and the Impact System that ensures a magnificent and useful training experience to all participants.

For more details and other requests, feel free to contact us on 1300 810 725.

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