Problem Solving & Decision Making Training

Do you have a workplace where your employees need to make decisions or need problem solving skills and tools? If you do then this session will be highly advantageous to you as it is jam packed full of new skills and tools. Problem Solving & Decision Making Training is great for those who want to look outside the box. This course covers all major areas of problem solving, with ways to increase productivity and well thought-out decisions. We are able to include activities within this session to have the team practicing the tools before they get back to the workplace. With a range of different delivery styles and options, this session is suited to any level of team and any industry. We do customize the material and images to suit your environment also.

Objectives for the Problem Solving & Decision Making Training

This session will help our trainers provide your employees with:

Increased awareness of problem solving steps and problem solving tools

By increasing awareness to the steps of problem solving participants are more effective in using the problem solving tools and more effective in finding solutions.

Distinguish root causes from symptoms to identify the right solution for the right problem

Many people think a symptom is a problem however on deeper inspection it could be a root cause that is causing the issue. By providing participants with information on the difference between symptoms and causes, we can help you solve issues more effectively.

Improve problem solving and decision making skills by identifying individual problem solving styles

Your problem solving style could be a huge advantage and skill. We provide participants with their very own problem solving styles and an explanation on how they would use it.

Think creatively and work towards creative solutions

Creative thinking can assist in solving problems and making effective decisions. What makes a good decision better than another? Learn more about the skills in this session for more creative solutions.

Recognize the top ten rules of good decision-making

There are some rules to make good decisions. In this session we go through the top ten rules and help your team become better at problem solving and decision making.

More modules available for custom team training

Assessing alternatives
Recognize the need to achieve a long term solution and achieve a win-win-win
The value of management decision making
Recognize the top ten rules of good decision making.
Differentiate root causes from symptoms to identify the right option for the right difficulty.
Obstacles to creativity
Measures to effective, open dialogue and conflict resolution
Learn how to develop and maintain open communications
Three components of creativity
Develop a strategy for following up on decisions, evaluating, and implementing
Identifying alternative solutions
Better use problem-solving measures and problem-solving tools.
Analyse advice to describe difficulties
Tools for understanding complex scenarios
Think creatively and work towards creative options.
Principles for good decision making
Efficiently listening to understand the real issue
Understand methods for decision making that is successful for assembling facts
Considering the impact of decisions and the big picture
The best way to set the tone for a successful problem solving session
Select the best approach for making determinations
Use problem solving toolkit and model
Apply problem solving tools and steps
Strategies for building up your problem solving toolbox
Handling tough issues and managing an ultimatum
Improve difficulty-solving and decision-making skills by identifying individual problem-solving styles.
Acquire skills that will enable you to lead creative brainstorming sessions
Make decisions that are timely and right
Alternate styles of decision making
Learn how to isolate and assess options for solving problems
Prevent common decision-making mistakes
Step by step handling of decision making
Use swot analysis
Comprehending the essential barriers to open conversation
Learn the best way to maintain poise during the development of a trouble
Identifying underlying issues and motivations behind difficulties
Evaluating options
Learn to inspire ideas and creatively brainstorm and solutions
Learn to identify optimal solutions through rating and scoring options
Executing solutions while maintaining open communications and originality
Gathering tips
Inherent personal traps
Learn to present your thoughts in a fashion that is clear and persuasive
Plan and organize
Think and be a contributing member of problem
Measures and considerations for effective decision making
Setting targets
Understand problem solving
Selecting the best alternatives
Learn the importance of making decisions that are good as well as the long-term impact
Collecting all tips (from all sources and facts)
Conceptual blocks to imagination
Variables which help successful decision making
Understand the best way to handle tough situations via alternative alternatives and understanding optimal
Securing a win-win-win solution (short and long-term conclusions and options)
Preserving open communications during the decision making procedure
Identify solutions that are appropriate
Types of thinking blocks
Learn the value of efficient listening during the decision making procedure
Make good group conclusions
Understand various styles for handling decision making
Picking the best choice
Comprehension when action is required (difficulty versus no problem)
Present your ideas persuasively
Analyse and choose options
5 c’s of decision making

More information on the course outline

Introduction and Course Review

In this session we spend the first portion of the day getting to know participants and discussing what is going to take place during the training. Employees will even have the opportunity to identify their personal learning objectives and gain personal skills as we work through the session.

Six Ways to Approach a Verdict

In this part of the training, participants are going to learn about the six thinking hats, and they will practice using the hats during a problem solving dialogue. DeBono is well known for the development of this thinking process and is used in organisations across the world today.

Decision Making Case Study

The next step of the training will be spent working on problems with the Peerless Data Corp. Participants will work in small groups to solve five different difficulties, and will be rewarded based on the quality of their judgments. This is an interactive activity helping participants to use many of the skills discussed.

What’s Problem Solving?

Participants will investigate precisely what decision making and problem solving means. We’ll also look at the difference between data and facts, various kinds of conclusions, and common decision making snares. We also empower employees to be more creative and work towards creative options.

Thinking Outside the Box

Participants will discuss methods to support creative thinking, including the random word technique and brainstorming. We provide new strategies for thinking outside the box. Participants can practice using some of the skills with further activities.


This exercise will ask participants to imagine that they’re in a disaster situation. It’ll give them a framework to solve the issue and also make determinations. As we do this activity in small groups we come back together and compare outcomes to the activity, increasing the effectiveness of the problem solving activity.

The Problem Solving Toolkit

This session will look at eleven basic problem solving tools and two complex tools (the gradients of agreement and fish-bone analysis). Subsequently, participants will apply these tools to a case study in a group discussion with the whole team. We raise knowledge of problem solving steps and problem solving tools.

The Problem Solving Model

During this session, participants will learn about a three-stage model that they’ll apply to most issues. They will also have a chance to use the model to two scenarios. We are able to help participants also differentiate root causes from symptoms to identify the proper solution for the problem that is right.

Problem Solving Styles

Participants will work in small groups how to make use of that knowledge to become better problem solvers, and to identify their strengths and weaknesses. By identifying individual problem solving styles, we enhance problem solving and decision making skills.

Training Session Wrap-Up

Recognize the top ten rules of good decision-making. At the conclusion of the day, employees will have an opportunity to ask questions and fill out an action plan.

Problem Solving and Decision Making Training Summary

In every workplace we face problems and dilemmas which require prompt answers and resolutions. This one day session is designed to provide individuals with the skills and techniques to solve business problems and make correct decisions. Strong problem solving skills give individuals the ability to see clearly and work through difficulties step by step.

Being creative can assist your organisations growth. Innovation and creativity is something that you can learn. This session can help you build logical thinking systems and techniques to help with decision making and other areas of business development. With the skills provided and the expert advice the opportunities will increase for your team in areas of problem solving. Our training covers Australia Wide Parramatta, Perth, Melbourne, Canberra, Darwin, Sydney, Brisbane, Adelaide and the Gold Coast

Learn why Paramount Training & Development lead the way with innovative training and the IMPACT system which guarantees a successful training package every time. Contact us today for more information or any requests.

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