Managing Emotions in the Workplace

All professionals know that companies thrive when there are multiple ideas and personalities working together to achieve a much higher goal. However, with this diversity of attitudes, other problems can arise. It is a known fact that some employees tend to be rather temperamental, others may be more inclined to work alone despite the nature of a team-based job, while others still may generally just rub up others the wrong way. Even further, goals and everyday pressure may take a toll on the general and emotional well-being of employees. If left unresolved, these problems may result in high employee attrition rates, lowered team morale and generally poor productivity. In certain cases, it can even seep into customer bases and therefore affect not just the profitability of a company, but its reputation. This training course is therefore accordingly designed to help teams deal with negative emotions in the workplace, stress and ultimately help spread positivity throughout the workplace, allowing for a better work environment and sustained productivity.

There can be no doubt that emotions determine everything in the workplace, from productivity, morale and even how effective a business’ plans might be. Having negative emotions persist in the workplace, therefore, can be ultimately detrimental to an employee’s and especially a company’s prospects. This training course aims to teach participants how to manage emotions within the workplace in an extensive way, from preventing issues and circumstances that can create tense situations to controlling emotions by means of dialogue and addressing extreme cases through dispute resolution. Knowing how to handle all areas of this particular training will allow teams to excel in all situations and keep productivity going even during critical moments, ensuring their status as being one of the best possible assets any company can have. This training course can also be integrated into a customised training session to suit your team’s more specific needs. If you need further information about our services, please contact us. We’re more than happy to help you out.

Learn the common effects of emotion on one’s actions

It is a known fact that emotions are a part of what drives people’s actions. These actions tend to form patterns that allow people to infer from them certain personality traits. Some can be seen as more impulsive or cautious than others, for example, and all of this boils down to the individual employee’s very disposition. Further still, these emotions can have psychosomatic effects; some emotions can actually get employees sick in the long-term. Accordingly, key emotions are also very important in various contexts, especially in the workplace. As such, with the right emotions, maximum productivity can be reached. This training course aims to achieve just that by discussing with participants the various effects of their emotions both on their productivity, morale and even physical condition.

Know the emotional states of others through body language

Managing emotion in the workplace often involves being able to figure out what the dispositions of other people are at the moment. This allows teams to have additional, on-the-spot information on the conditions of their employees and adjust their conversational approaches accordingly. Of course, no employee can ever peer into another colleague’s brain, but one can certainly read emotions and even personalities through key body movements. However, each of these movements are varied and seeing them may not immediately mean they’re angry or happy, for example. As such, it is necessary to cover as much detail about body language as possible. This training course will provide just that, along with conversational techniques that help address tension.

Apply key conversational techniques

In any conversation, it is key to apply various conversational techniques in order to achieve a desired outcome. If an employee wants information from another employee, for example, they’ll have to use proper tone to suit the mood of a conversation. Another outcome they might want to have in mind, however, is changing the mood of another person. If an employee feels down and even unable to work, colleagues must step in and try to address the very heart of their problems, or at least be able to console them enough to maintain productivity throughout the day. The ability to achieve this outcome, therefore, is ultimately what determines how well an employee will be able to perform across any situation. This training course will therefore endeavour to teach participants conversational techniques that will allow them to achieve whatever outcome they might desire in the workplace, especially managing emotions.

Learn about anger management

Anger management is an important part of this training course as its effects are typically what should be prevented in the workplace. Being that its very nature involves preventing something bad from happening, it accordingly begins with preventing certain things which can trigger a person into anger. Being able to identify these things means being able to achieve victory even before the start of a proverbial battle, allowing you and your team to maintain high productivity levels. However, it also involves being able to deal with it as it comes along through certain techniques that can help a person cope with stress and ultimately defuse anger. Even further, these methods also work in any given situation, and can even extend as far as customer service. In summary, anger management is a very calculated effort that requires meticulous attention to detail to accomplish. Being able to do so will easily increase profit margins and maintain overall employee happiness.

Learn how to deal with workplace violence and abuse

When emotions reach critical points, workplace violence and general abuse may occur as one’s aggression affects the mood of an entire team. As such, it is necessary for participants to know what they might want to do as a last resort in order to change people’s attitudes. This means being able to sit together in dialogue, knowing how to air grievances in a civil way and resolving them in a fair, judicious manner. Accordingly, this training course will provide participants the necessary tools to help them address extreme cases of anger through meaningful dialogue and dispute resolution techniques.

Customised Training Session For Teams (Included No Charge)

Customised training can help you achieve your training objectives and goals easier. When a course is customized the session is made more applicable to the participants and questions are formed to cover objectives and needs that were made aware before the session. The workbook is styled to help the participants connect with the material. If you need a session to improve or empower your team skills, customised training sessions are ideal. We also do this for you at no charge. Contact us for more details.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our team are available for you to write, develop and build your very own training session. If you have unique needs we are able to create content and modules to suit. We research material for you, add Australian Case Studies and provide a workbook that your business can be proud of. We also give you the rights to the material, and you can reuse in future training. Invest in your staff, team and training courseware. We will create a course that your team will enjoy and recognise as your brand. Contact us for more details and pricing.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Online self paced training with a pre-recorded trainer. You can pause the couse at any stage. It is self paced and interactive. This option is cost effective and available so you can learn at anytime of the day. Logins are provided straight away and you can choose a Printed Certificate option where we post you a Professional Grade Certificate.

Get Information or Quotation For Your Team

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