Training

Interview Skills Training

Interviewers are among the first faces a prospective employee will ever see in your company and sometimes, they can even be the very last ones. As such, they tend to be one of the first people to convey an image of the company to applicants and even a key factor in a resigning employee’s career choices. Depending on how you pull it off, you’ll not only be able to lure the most brilliant of employees, but even help welcome old employees back to your company. With this much influence over employees, it’s no surprise that interview skills are just as important. If you’re an interviewer who needs to gain more tips on how to effectively gain information or even an employee who wants to jot down notes, figure out how interviewers work and prepare for that interview, then this session is undoubtedly for you. We can also customise training sessions to suit your specific needs.

Interview Skills Training Objectives

This session will help employees learn:

How to use Questioning Techniques

The best interviewers do not just throw questions around or rely on a script. Often, they can figure out which questions would be great on the spot and which ones can be offensive or inappropriate. They have the power to decide what the mood of the interview will be and are responsible for controlling the conversation. Not only that, they can even decide the pace of the interview and how quickly they can get information from their interviewees. As such, it is essential for interviewers to know proper questioning techniques so that they can not only control the interview, but even impressions and the quality of the answers that they are getting.

Using Probing Techniques to Receive more Information

Probing questions can be very hard to deliver as they tend to be invasive. If not delivered in the right manner, interviewees might become too flustered and nervous that they might start lying, answering defensively or give vague information that you may find no real use for. As such, it is essential to make the questions seem like answering them would be beneficial to an interviewee’s ultimate well-being. Questions delivered in this manner not only tend to go through, but may even result in a cheerful response. To this end, our trainer will provide you 5 different ways to probe for information more efficiently and appropriately.

Communicating more Effectively and Reading Influence

Communication is key in any interview as the flow of it can decide how fruitful it is for both you and the interviewee. An interview isn’t simply about questioning and gathering information; it is also a conversation about ideas and thoughts as to how things should work. Unfortunately, this is also the part that is very prone to miscalculation and error. An interview might fail to produce the necessary results if miscommunications occur. Worse, it can even create a disconnect between the interviewer and interviewee; the latter’s first impression of the company might be ruined, and you might not be able to extract the right information. As such, we’ll tell you about common miscommunication issues and advanced techniques to help you become a better communicator.

Reading Body Language including Lying Signals

Knowing body language is a very handy ability any interviewer needs to have as it not only validates your gut feeling, but eliminates your reliance on it. It’s what provides interviewers necessary evidence when an employee might be lying, but reading people based on this can be very difficult as the movements can be too subtle for them to even see it. As such, learning how to view this new dimension of communication and read other people’s body language, especially lying signals, can help you gain access to information that may not have been accessible to you before.

How to Set up a Comfortable and Effective Interview Room

There is more to any interview than just the conversation. Often, interviewers gain additional control of the perceptions of interviewees through the room’s ambience. Depending on how it’s designed, it can determine whether or not you’ll need to exert more effort to break the ice, and therefore just how much information you might end up getting. As such, learning more about how to set up the interview room will not only be beneficial to the interviewee, but to you as an information-gatherer.

Building Rapport with the Interviewee

When we ask people for details, it is often an obvious, unwritten requirement that we be close to them in some way, shape or form. This rule also applies to the interview room. Interviewers need to establish some kind of rapport with an employee so as to establish a sense of trust and help the latter be more emotionally prepared for all the questions to follow. Failure to do this properly might not only ruin the experience for the both of you, you might also fail to gather key information.

How to End an Interview and Handling Difficult Questions

Most employees think that the pressure of an interview applies only to them, but this is actually also very true for the interviewer too. When an interviewer finishes the main interview, it is often common practice to let the interviewee ask questions so they can piece together all the things they know about your company based on their initial research. While this is a great opportunity for a pleasant exchange, there are questions which may prove too difficult for the interviewer to answer, yet they are mandated to provide a coherent answer anyway. To that end, we’ll provide you with tips on how to gather more time and answer questions more effectively.

Profiling Tools to Help work out the 4 Main Personality Types

Interviewees often have various personalities which you might not be able to get a full grasp of from their resume, exam results, application letters and so many others. You might see well-written, logical application letters that offer very clear details and convincing arguments, but the minds behind them might be too shy and low on self-esteem. Some might not be that compelling in documentation, but can be really personable and insightful in a conversation or debate. There might be even more of this than the interviewer might know. As such, we will teach you the importance of personality profiling and how to group and address people based on the 4 personality types.

How to Make the Interviewee at Ease

It is very important for interviewers to make their interviewee feel at ease. Not only will it help them become more trusting, it will definitely affect the quality and quantity of information you can extract. Various factors can affect an interviewee’s disposition, including the delivery of your questions and even the room’s design. Our trainer will navigate you through all these factors and give you practical advice on how to remain consistently effective.

Improving Information Gathering Techniques with Interrogative Skills

The best interviews are not only pleasant, but also very quick. While an interviewer can lessen the pressure, an interviewee might become too flustered if an interview becomes too drawn out. That besides, if there are lots of other interviewees waiting in line, it might make them feel agitated. As such, we’ll give you information-gathering techniques that will help you become a pleasant yet efficient interviewer.

Interview Skills Training Summary

This training course is essential for people who take up more interactive, interviewing roles within the company. It is particularly handy for settling disputes, establishing a good impression on applicants and information-gathering. In fact, some of the lessons here can even extend to everyday situations, whether it be asking a stranger where the best food around town can be found to even preparing as an interviewee. There is no limit to how much insight can be found on just this one training session. In fact, we have many other materials to address more of your specific needs. If you need to customise or figure out which training course might suit you and your team best, please contact us. For more information on this training session and a free custom outline please call 1300 810 725. We hold training sessions in Perth, Adelaide, Gold, Coast, Canberra, Darwin, Parramatta, Melbourne, Sydney, Brisbane.

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