About How To Handle Difficult Customers
Of all the situations that can surface when dealing with the day to day activities of business, dealing with a difficult customer can often be the most tricky and delicate. The reason this can be such a problem is that not every difficult customer is difficult for the same reason. The challenge therefore lies in determining what makes customers difficult and then determining the quickest and most efficient way to solve the problem. It is not uncommon to feel that we are sometimes unable to help someone that is being difficult. This session named “How to Handle Difficult Customers” is specially designed to provide you with the skills and techniques necessary in dealing with emotional clients.
Learning to deal with difficult customers properly, effectively, and efficiently will not only save time and energy for you and your organisation, it will also show class and will undoubtedly have a positive impact on your public image. As a participant in this course you will be able to learn how to deal with each and every individual based on his personality type, therefore reducing the chance of unwanted conflicts. You will also learn how to work with difficult customers and learn how to glean their emotions through reading their body language in order to be able to meet their needs and expectations more competently.
When issues arrive, the core skills that you will learn through this course will enable you and your team to act professionally towards a difficult person. This will help you understand how to disarm anger, placate and communicate with irate customers more effectively, as well as learn more about personality clashes and to deal with them more effectively.
You will also acquire the tools you will need to understand and deal with different personalities, communicate effectively, and use body language correctly. As a benefit of taking this course you should find yourself to be more equipped to deal with difficult situations and to improve customer retention, staff morale, and problem solving within the organisation.
We will also be able to provide personality profiling tools to assist applicants with learning more about individual customers and their unique personalities so as to be more able to cater to their specific needs and interests.
Contact us to book your training in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, and Darwin.
How to disarm angry clients
Trying to placate an irate client can be a difficult and tricky task. Our highly experienced trainers specialize in conflict resolution and will assist participants on the field of anger management. This will enable participants to identify crucial trigger points and take control of their emotions as well as handle stress from within, as well as from external sources, before a situation escalates out of control.
Changing emotion within upset clients
It takes skill and finesse to be able to change and control emotion. Once you master this skill you will be able to help an upset client become happier and more satisfied with your services. Our trainer will be able to help you get into the proper mindset to control your emotions and will illustrate how to create a positive experience for clients.
Being able to properly and effectively communicate with clients is important. This will prevent misunderstandings that could potentially lead to unwanted confrontations. Being able to communicate effectively will also allow you to help your client find a solution before a situation gets out of hand. In this course you will be able to learn more about the different barriers of communication and the ways in which you can overcome them.
4 personality types- Interaction style
Our trainers will provide fun activities for participants to work out the 4 personality types in the workplace. In this manner, participants will be able to identify their own personality type and how deal with personality types other than their own and improve communication and harmony in the workplace.
Body Language: Its uses and how to read
Reading body language and using body language to convey emotion can be crucial in dealing with upset customers as well as with co-workers within the organization. Since this communication form is a major contributor to our overall communication, a proper understanding and application of body language will also minimize the chances of sending the wrong emotions and angering potential clients and fellow co-workers within the organization. This part of the course will enable you to be able to project your emotions through your own body language as well as to read the signals that others may be sending you.
Problem solving and solution finding
Here participants will be equipped with the necessary skills to solve problems effectively and efficiently. Major improvements to an organization as a result of this training will include more advanced problem solving skills and the ability to keep a cool head under pressure. This will help propel an organization forward even in times of turmoil and instability.
Customised Training Session For Teams (Included No Charge)
All of our training courses are open to customisations based on the customer’s requests. Our company is proud to be able to respond promptly to any modifications or changes requested by our valued clients, and these alterations apply to any part of the training course’s content. It could apply to the workbooks, the certificates, the delivery, or any other learning material within the course. The customisation can be seen in a wide array of options, from styling to word choice. Our company can provide all the necessary adjustments to meet the needs of our clients. Learn more about customising and why a customised course is a better course. All customisation is free.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
All of Paramount’s content is expertly designed to meet the expectations of our clients, and more often than not, exceed them, in the way of quality. Part of our company’s response to our client’s needs for training courses is to construct the content for it on request. Our team of writers, editors and researchers are always ready to respond to the instructions of our clients to construct specific content for a training course. If you would like your very own course created, or wish to own the courseware, contact us for more details. We are here to help.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
Online assisted or online trainer led courses are essentially a 1 on 1 session conducted over a live video feed with one of our professional training facilitators. As our trainers are professionals in their respective fields, you will be able to speak directly with them, and have them assist you through the material, activities and discussions as part of the training session. If this sounds like the kind of session you would like, please don’t hesitate to book in your training!
Online Self Paced
Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST
What is online self paced training? Well, allow me to explain. It is an online learning system that allows you to learn at your own speed, go over points multiple times if needed and contains a wealth of knowledge, material, videos, questions and skills that can help you in your personal development. Each online self paced course also has the option of you having a professional grade certificate of completion after finishing the course. Book in your session now!