Hiring Smart: Human Resources Training

Do you want to hire employees who have the ordinary skills yet have the extraordinary capacity to contribute to the success of your company? Hiring the right people for the right job takes time. Employees form part in the most part of a company. They could either make or break your company, but we offer another customized training to help you pinpoint the underlying hiring problems, shortening the recruitment cycle, and legally and efficiently hire people through their Hiring Smart: Human Resources Training.

Hiring Smart Training Outcomes

Hiring Smart: Human Resources Training is best designed for the Human Resources who are responsible for recruiting, screening, interviewing, and choosing the right employees. While handling employee relations, payroll, benefits, and training, would not it be quite beneficial to let them educate themselves too for a more productive and efficient operation? Lead by an expert from the human resources, Hiring Smart: Human Resources Training offers a one-on-one coaching session with workbooks and modified materials to equip you with the right knowledge. Group training and workshops can be done too depending on what suits your company.

This training is available Adelaide, Darwin, Sydney, Canberra, Melbourne, Parramatta, Perth, Gold Coast, and Brisbane.


This session will help teach employees:

How to advertise a position correctly

Knowing how to advertise a position correctly will increase your brand’s image and effectiveness in It takes the right branding to attract the suitable employee. Let us help you craft the ideal brand targeting on how your company should advertise your image to spot and gain the right people.

How to use questions to discover information

Remember that with a strict application review and phone interview process will allow you to effectively narrow the pool of candidates on your plate. The Hiring Smart: Human Resources Training will let you spot comparisons and distinguish the most qualified prospects during the employee selection.

Probing techniques to help with your interview process

Are you aware that the best source of information that you could get from determining the right employee is to look and talk to his past supervisors? Do you also know that checking the candidate’s social media accounts could solidify your choice whether or not a candidate is fit for the position that you’re looking for? The Hiring Smart: Human Resources Training will assist you on how to effectively probe on the right questions to acquire honest at legal responses from the candidate.

Interpreting Non Verbal Communication

Actions can really speak a thousand of words. From the facial reaction, voice tone, outfit and body language, non-verbal actions could also help you decipher what kind of candidate you are dealing with. Let us help you read these signals to help you control the process and evaluation of your hiring procedures.

Interviewing barriers

Have you heard that there are barriers to interviews? One of this is the challenge of listening. Develop that warmth and sincere responsiveness to the interviewee. Let’s discuss how you and your hiring staff can overcome this aspect.

Interview prep checklist

Advertising the hiring positions effectively will eventually result in a pool of candidates. While the human resource can check on the resumes and cover letters, and give the qualified applicants to the hiring supervisor, wouldn’t it be more efficient if you are equipped with a complete checklist of those applicants you have already asked the same questions, and everything in between, to let you save more energy? Allow us to enlighten you on how to cover everything from pooling the candidates to conducting the interview.

Dealing with the difficult questions

Hiring the right employees comes from asking and answering hard questions. But how do you deal with nerve-wracking questions that can be thrown back to you by the applicants during interviews? Let us help you provide the tools on how to subtlety avoid it or to respond to those questions.

How to select the perfect employee

What makes a candidate the ideal employee? Some may not see the importance of soft skills, but employees who possess these strong soft skills will make your company innovative. Learn how to spot these things, the correct responses, and the good behaviours during the interviews.

Personality Profiling tools also available for this session

While some would use astrology to be one of the most effective profiling tools, the Hiring Smart: Human Resources Training will discuss with you more about these tools on how you can effectively choose the suitable applicant during the interview process.

How to structure the interview and interview room

Some may take the interview rooms for granted; but do you know that this aspect also creates an impact during the interviews? Where should an applicant sit? Who should ask the questions first? When and what questions should be asked first? Figure out the basic set-ups for structured interview process with the Hiring Smart: Human Resources Training.

Qualifying the Interviewee

Target the right employees with the right questions to ask. How would they react under pressure? How would they fit in a team with diverse personalities? Find out more about these techniques at the Hiring Smart: Human Resources Training.

Meeting Management Skills

Knowing how to determine a disciplined approach to managing the bulk of scheduled interviews in between business meetings is an intimidating task. The Hiring Smart: Human Resources Training will provide you with simple yet effective tools to address these areas.

Additional Modules available for teams

How to compose quality responses that warrants your hiring recommendation.
How to create an excellent nominee experience
Interviewing practices
How to leverage intelligent inquiries and answers sell and to pull clever nominees.
Understanding workplace harassment
Selecting great workers
Drug screening
How to assess replies that align to your hiring bar and standards.
Avoidance of workplace violence
The best way to translate your responsibility and demands laden job description into particular hiring standards that may align interviewers on the success predictors for your role.
How to create and leverage best-practice on a situation and behavioural questions to uncover signs of motivators, fit, track record, and skills – all demanded to predict success.
When confronted with imperfect candidates, the best way is to make bargain that align to your hiring philosophy
Employment eligibility verification
Attracting applicants
Legal considerations
Ensure you have the right interviewers and how to setup a good interview procedure, centred on the criteria that were ideal, engaged in interviewing.

More information on the course outline

Non-Verbal Communication

During an interview, it is crucial to be aware of the non-verbal signals that you are giving and receiving. Our trainer will help you to enhance your communication skills and pick up on the body language signals being sent. Learn how to identify if a response was truthful and how to also profile people more effectively.

Scoring Responses

It is important to know how to rate the interview process and the applicant. During this session, we will discuss how to use performance-based rating scales. We will highlight a structured system to be able to keep score of the responses from interviewees.

Job Analysis and Position Profiles

When we need to hire someone, we need to know they are able to do the job. Each job will have different skills and requirements. We will look at performing a job analysis and writing a position profile in this session. Our trainer will help you to develop a job analysis and position profile.

Listening for Answers

Listening for what the candidate does and does not say is just as important as asking the right questions. We highlight how interviewers may miss information based on listening barriers and our own perception.

History of the Interviewing Process

Did you know the interviewing process has a history and a stroy to tell? In this session we provide a brief discussion on the history of the interviewing process, including Alfred Benet’s ideas, stress interviewing, and structured interviewing.

Determining the Skills You Need

In this session we identify the skills that the applicant will require. Once you have analysed what the job will require, you will need to determine what technical and performance skills the candidate will need. Learn how to identify these areas with ease.

The Recruitment and Selection Process

In this session we discuss the process and stages to hiring. Our trainer will take a quick look at the six stages of the hiring process. This will help participants to develop a fair and consistent interviewing process for selecting employees.

Advertising Guidelines

If you’re going to spend time and money looking for a candidate, you should make sure that your ad passes the ten tests of advertising. Learn more from our professional trainers about the requirements of advertising in your area. This will enable you to prepare better job advertisements and use a variety of markets. This part of the session will help us understand the basic employment and human rights laws that can affect the hiring process.

Other Types of Questions

There are two more key types of questions that you can use during an interview: achievement oriented and holistic. Learn more about these types of questions and how they could benefit you in the interview process.

Interviewing Barriers

This part of the session will discuss barriers that may occur in the interview. There are also some human mistakes that recruiters make and some common issues that you may come across. We will provide solutions to these issues and help interviewers overcome these barriers.

Difficult Applicants

Would you like to learn more about handling those difficult applicants? Participants will role play one of four difficult applicants in a mock interview. We will also discuss how to get the information you’re looking for out of these types of people without causing issues. Learn how to deal with difficult people.

Skill Application

We will spend the afternoon of the session developing an interview guide and role-playing the interview using all the skills we have learned. As the training session is quite interactive this activity will help enhance the retention of the skills acquired so far.

Types of Questions

The ability to ask questions is crucial to an interview. We will discuss how to use open questions, closed questions, and probes. We show participants how to use traditional, behavioural, achievement oriented, holistic, and situation (critical incident technique) interview questions. The different type of questions will assist the team to be better at gaining responses.

The Critical Incident Technique

Another type of interview question asks the candidate how they might behave in a certain situation. We will explore why these questions are so valuable, how to develop them, and how to use them.

Checking References

Many people are hired today without looking into their previous employment. Our trainer will discuss how to check references, using a reference guide, and who to ask for references. Check references more effectively with the tips and advice in this part of the session.

Cost Analysis

As the hiring process is important we like to highlight to participants also the cost of hiring an employee. We analyse the costs incurred by an organization when a wrong hiring decision is made. We discuss with participants how it may impact on other parts of a department or organisation.

Finding Candidates

How do you find quality applicants or candidates? Our trainer will examine the advantages and disadvantages of various advertising methods. In this session participants may find a new method of locating a quality applicant.

Other Interview Techniques

During the interview, there are some techniques you can use to keep things moving. We will talk about five of the most common methods. Traditional vs. Behaviour Interviews – Look at what behavioural interviewing is and how it differs from traditional interviewing. By understanding the different techniques available, we place participants in the best position available to provide a quality interview.

Interview Preparation and Format

Preparation can be key to a successful interview. We discuss the format and how to structure an interview effectively. We discuss some things you should do before, during, and after the interview. A little preparation can go a long way.

Screening Resumes

Now that you have the stack of resumes on your desk, what are you going to do with them?We help participants to be able to select and effectively interviewing the right applicants. Learn more about making the right decisions when you have many options presented to you.

Human Rights

Through a brief discussion, participants will learn about some of the key human rights issues that recruiters face. This session is great to understand the right people have and how it impacts the interview process.

Performance Assessments

In addition to interviewing, you may also choose to have candidates complete a technical or performance exercise. We will look at both types of exercises through a discussion.

Problems Recruiters Face

Recruiters can face problems from time to time. During this session we will discuss some common mistakes recruiters make and how to avoid them.

Factors in the Hiring Process

We will examine the three levels of factors in the hiring process in this session.

Hiring Smart Training Summary

From identifying the need for the position to planning your recruitment to reviewing applications, the hiring process can be a demanding yet fulfilling task when equipped with the right tools and strategies. Hiring people just because they can do the job can result in a mundane function. But hiring people who believe in the vision of the organization will work consistently with passion, commitment, resilience, and positivity.
Make the right choice of candidates that will lead your company to success. From managers to supervisors to human resources, we provide a wide-range of training sessions customized depending on your company needs. Whether it may be on leadership skills, body language, human resources, communication and comprehension, supervisory or managerial training, the Hiring Smart Training has got you covered.

For more information, contact us at 1300 810 725.

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