Emotional Intelligence (EQ) Training

Available Inhouse Australia Wide including Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Parramatta, Geelong and the Gold Coast. Check the tab for public courses or workshops.

Emotions. A facet or quality that all human beings possess which separates or differentiates them from nearly any other creature or being on this planet. Drawn from and fueled by both external stimuli and internal, natural interactions between neurons and hormones generated from within the brain, a person’s emotions are an underappreciated but extremely powerful source of energy which a person can draw from and hence utilise in anything from simple interactions between individual and object through various apparatuses to complex and intangible tasks requiring immense energy to work out ideas and concepts that technically only exist within the mind.

This powerful tool is however a double-edged sword, as improper application or outright misuse of these very tools can be a hindrance if not a downright liability in private interactions, much less in social situations, and most certainly in the workplace. Poor management of emotions in the context of the workplace may place undue strain on an already tenuous work environment breeding further toxicity and or resentment therein, emotional outbursts can cause delays costing organisations immensely, and most dangerous of all, poorly understood and misdiagnosed emotional stress present within peers, employees, and associates can not only cause problems within the corporate structure, but more alarmingly cause immense if not permanent harm to these suffering individuals.

To help alleviate these issues that no doubt plague many organisations these days, promote emotional awareness, and address concerns and issues that are related to one’s emotions within the workplace environment, Paramount Training and Development has created a training course specifically designed to help learners address the growing emotional demands of the workplace with its new Emotional Intelligence or EQ Training program.

With more and more studies emerging about the value of human emotion, it’s potential as a source for energy and power, and its many effects, both good and bad within the workplace, it is not surprising that a demand for someone with the capacity to not only understand these emotions and how to both use them to increase the performance of employees and manage its occasional adverse effects. It’s addressing a very human problem, with a very human solution which we at Paramount Training and Development advocate for. As the demands for emotional understanding, understanding of emotional intelligence, the ability to manage self and others with equal ability, and the demand for persons capable of administering all these and more for the many and the few grow, our Emotional Intelligence (EQ) training is here to meet that demand and provide individuals capable of providing this service for anyone in demand for it.

Emotional Intelligence

Lesson 1

Course Overview        

  • Getting To Know
  • About the Workshop
  • Learning Objectives
  • Personal Objectives

Lesson 2

History of Emotional Intelligence

  • Milestones and Important People

Lesson 3     

Emotional Intelligence Defined

  • Definitions and Thoughts
  • Creating Own Definition

Lesson 4

EI Blueprint

  • Skills and Concepts
  • Understand and Manage
  • Use and Communicate

Lesson 5       


  • What is Optimism
  • ABC’s of Optimism
  • Pessimism vs. Optimism

Lesson 6      

Validating Emotions in Others

  • Two Models Of Validation Others Emotions

Lesson 7   

Understanding Emotions

  • The Seven Primary Human Emotions
  • The Emotional Map

Lesson 8

Setting Your Personal Vision

  • Defining Your Principles
  • Understanding Your Values
  • Considering Your Strengths and Talents
  • What’s Standing in Your Way
  • Think in Terms of Relationships

Lesson 9       

Workshop Wrap-Up

  • Personal Action Plan
  • Recommended Reading List
  • Course Evaluation
  • General Evaluation
  • Final Thoughts
Additional Modules and Sample Sections

Gain insight in the world of emotion

Emotions are by their very nature very complex as they are made up of and influenced by a myriad of factors and values that all coalesce into a single expression of a single, or many intangible concepts all at once that cannot be easily explained away by citing one minute part of it or another. Further compounding already complicated matters is how these emotions work and are generated, as factors both external such as stimuli from the environment, and internal such as ones’ capacity to produce certain hormones can also greatly affect which emotions are present or even how they are to be interpreted. EQ training involves a general study of emotion and its many differing facets with the goal of interpreting and understanding its core and fundamental concepts.

Learn the basics of Emotional Intelligence

In Emotional Intelligence training one has to be able to learn of not only emotion in of itself but its many manifestations and outcomes. There are many theories surrounding the many manifestations of these emotional phenomenon from gesture to tone, as well as other even more obfuscated mannerisms that can also indicate its existence. Numerous studies and methodologies will be made available to learners to identify these in a timely manner and correctly and appropriately respond to them.

Develop self-awareness and self-management of their personal emotions

In social settings and particularly the workplace, certain actions are permitted and others are prohibited according to an unwritten and unspoken collection of rules and regulations omnipresent in these settings which nobody can precisely name until asked but everyone can understand or are at the very least aware of. One’s emotions can – if not properly handled or expressed – lead to disruptions, delays, or outright detriments in a collaborative social setting with the end-goal of producing or manufacturing a certain product or service to a consumer. In one of their earliest micro-applications of their lessons, EQ students are expected to be able to control and properly utilize and express their emotions in social settings and/or in the workplace using methods, strategies, and ideas developed and derived from trusted and well-researched data from relevant fields of study.

Identify and appropriately respond to emotional cues from peers

As was stated before, there are many ways for someone’s emotions to manifest, even if intentionally or unintentionally obfuscated by people adversely afflicted by them. One’s posture, tone of voice, inflection, mannerisms, character tics, and so on, are all cue-cards and dead giveaways to our learners who through our Emotional Intelligence training program have been taught how to spot these manifestations, their prescribed – if not fully intended – meanings, and therefore how to most appropriately and promptly respond to them ensuring swift and safe treatment of employees or peers within the workplace.

How to apply lessons in a Macro and Micro capacity

An EQ Learner’s true test in terms of flexibility and ability lies within the workplace which can be divided into the general workplace or the macro field, and on the individual level or micro field. As organisations of certain sizes are often too large or too impractical to be worked around with or addressed individually. The learner must be – and will be taught how to be – able to respond to the emotional demands and problems faced by the greater multitude, as well as how to treat and hopefully alleviate single individuals with their own grievances within these large organisations.

Customised Training Session For Teams (Included No Charge)

We at Paramount offer the service of customising our courses, since we understand that not everything may suit our clients needs. Any customisation at all is an option as we want to create a session for your team than leaves an impact and becomes more effective or retentive. We can show you samples of previous worked manuals and build on modules that you are happy with. By choosing a great foundation and then customising its look and style and even questions, you are ensuring your participant interaction and connection. Contact us if you would like one of our courses customised to suit you. It’s free.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

If you are thinking about creating a training session for your team then our designers and writers can work for you. We listen to our clients’ needs, and create a training course to suit. Gaps in our library’s inventory are never a problem as we are able to write new content and research data. You can purchase the rights to teach with the workbook and we can design it to be styled with your format and brand styling. Your workbook, the way you want it. Built by us. Learn more about Workbook Creation by talking with one of our training faciliators.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

You provide the date and start time that best suits your schedule and we provide the trainer and materials for the session! This is how the online assisted training basically works. It is essentially a 1 on 1 session walking you through the learning process of your selected course via online video feed with one of our professional trainers. It’s a great alternative to workshop and team training.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Walk the road to excellence your way with our new online self-paced training program! Once you’re on board, you’ll be able to login quickly, go through the videos and training material easily and even get your own Professional Grade Certificate simply by using the Printed Certificate Option.

Public Workshop at a Venue


  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included


  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

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