Training

Employee Dispute Resolution Training (Peer Review)

Disputes are never fun to deal with in the workplace. For employees, it can interfere with productivity and morale as some of them might find it distasteful to even have to work with each other. Management teams often have to be on the lookout to prevent these disputes from escalating into actual physical violence. As such, when disputes do occur, arbitration teams often need to be there to resolve these cases quickly and rationally. If you are in need of more advice about dispute resolutions, then this might be the training course for you. This training session will equip you with the necessary tools and methods that you can use to not only stop disputes, but promote productivity and boost confidence within your teams.

Objectives for the Dispute Resolution Training

How You Will benefit your team:

What the Peer Review Process Is

Two of the most effective innovations of civilisations throughout history are the method of arbitration and rule of law. While the business world does not apply these in such grand scales (i.e, society-wide), these two things are the main inspirations for the peer review process. This process promotes an unbiased method of resolving conflict by checking each party’s concerns, disposition on the matter, details on how these problems started and work on a rational resolution. Our trainer will tell participants about how this process works and what the benefits are both in the short and long terms.

How employees file grievances and how management should respond

One of the greatest aspects of human nature is how we are wired to seek for the safest options before resorting to violence. We often find ourselves thinking about whether there is a more non-harmful way to achieve our goals. While this may not necessarily be out of compassion, it is because no one wants to put themselves in harm’s way. This is no less true in the business world. Employees often find themselves filing their grievances before any such conflict can occur and it is the duty of the management to prevent things from escalating any further. However, there are more efficient means to reach a more peaceful end. As such, our trainer will provide tips and tricks on how to file grievances in an organised manner and how management teams should react to varying complaints.

How a Facilitator and a Panel is chosen

An effective peer review panel can only be gathered together with the help of an equally effective facilitator. As such, there must be clear requirements for companies and teams to figure out who should facilitate the arbitration process. These requirements might even vary at times depending on the situation. To that end, our trainer will provide trainees with tools and methods to figure out the most effective facilitator as the situation demands. They will also be taught how to choose the members of a peer review panel should they become facilitators themselves.

What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

All conflict resolutions must not just have effective arbitrators, but an effective process from which they can assert their unbiased authority. To this end, meetings are typically held to gather information about the circumstances behind the dispute, followed by the hearing which actually displays the conflict between the two parties and finally, a decision process that holds either party (or both) accountable via a verdict reached upon fairly and rationally. This training session will provide further, more specific information about the steps of an effective hearing process.

What Responsibilities and Powers a Panel Should Have

An effective hearing process often has to work from a top-down perspective; that is to say that panels need to have certain powers over both parties, with the latter understanding that this is a democratic process aimed at reaching a reasonable end. These powers, just as in law and in constitutions, must be as clear as possible in order to prevent any ambiguities that may be exploited either by the panelists or the employees themselves. To this end, our trainer will educate participants about the responsibilities and powers an effective panel should possess within the hearing process and ways to resolve any ambiguities that may exist within the arbitration system.

Questioning Techniques

To gather all the information needed, questions must be delivered precisely, concisely and effectively. There must also be clear objectives for these questions. For example, if you ask employees for personal information, it must be in light of the specific case and nothing more. Questions must also not be obnoxious so as to not draw the ire of both parties and remove any existing sense of confidence in the arbitration process. In addition, these questions must be unbiased and must be framed in that manner, otherwise both parties might clamor for a replacement panel. The importance of questioning within the conflict resolution process cannot be understated and must be approached with meticulous attention to detail. As such, we will provide you with tips on how to deliver questions more effectively.

Why Peer Review Panels Fail and How to Avoid Those Pitfalls

Unfortunately, peer review panels can often fail due to certain pitfalls. Sometimes, they fail because of bias among the panelists, or that the process has become too cumbersome and is taking unreasonably long. There are many other circumstances besides these two that we can provide. To avoid these pitfalls in the future, our trainer will provide various scenarios that may contribute to the failure of peer review panels and hold discussions on how each of these circumstances can be prevented.

Dispute Resolution Training Summary

The proof of a vibrant workplace is a professional clash of ideas. However, when decisions are often disagreed upon, grievances might end up taking root in the workplace. If these disagreements and voices of dissent are not given proper attention, they may escalate into actual confrontations. As such, it is necessary to provide an avenue for dispute resolutions to resolve issues before they even begin. Our goal is to help you create the most efficient dispute resolution process to allow your team to continue looking forward and performing at their best.

This training session is designed to provide participants a general review of the peer review process.

Introduction and Course Overview
The very first part of the day is learning about the participants and talking about what’s going to occur during the session. Your team will have a chance to write down some of their own personal learning objectives also.

What’s Peer Review?
To start, employees will discuss what the peer review process is and is not.

Commencing the Procedure
This session will take a look in the very first three periods of the procedure: filing a grievance, educating the defendant, and obtaining witness statements.

The Peer Review Panel
In this session, your team will learn who should really be to the peer review panel.

Asking Questions
Next, participants will hone their question and probing skills.

The Peer Review Process
This session will introduce employees to the balance of the peer review process: preparation, the hearing itself, as well as the decision making process.

Panel Walk through
The majority of the day will probably be spent role playing a peer review scenario.

Why Can the Procedure Fail?
To wrap things up, your employee team will investigate common explanations for why the peer review procedure fails and the way to prevent or solve these difficulties.

Session Wrap Up
At the conclusion of the day, employees are going to have a chance to ask questions and complete an action plan.

We also provide customised training sessions to suit your company’s needs. If you are looking to supplement this training course with other sessions or looking for another session entirely, please contact us. We have a wide range of training selections for you to choose from and a team of expert trainers willing to provide you with the best educational experience possible. Our editing team can also create specified training modules for you if we do not have them available. For further information, please contact us and are more than happy to help.
We provide group training for companies and businesses throughout Darwin, Perth, Adelaide, Melbourne, Parramatta, Canberra, Brisbane, Gold Coast and Sydney.

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