About Dealing with The Public Training
Public image is important in one’s business and professionalism is also an important factor to consider when dealing with clients. Dealing with the public is not easy since you will be dealing with different types of people. If you’re put in a challenging situation, sometimes you are also going to have to face difficult people. In this session, participants will acquire public customer service skills and will be taught of the effective ways to communicate with people in public. This module is also designed to help your team handle difficult customers and solution to conflicts by discussing some communication tips, questioning techniques, and other relevant personal skills in dealing with the public community. After this session, participants will be motivated and confident to face the clients with the new skills they learned. This session will be very beneficial not just for the employer or business but also for the employees as well.
These days, satisfying customers and impressing are not easy since there are many competitive businesses out there who can outdo what we do. This is why we need to stay ahead of the curve and constantly be improving and setting standards higher. Dealing with the Public Training can create a big impact to your business and team because it highlights the effective ways to deal with many issues when it comes to facing the public and meeting their expectations. The new skills they will acquire will not only help your team and business, but also the professional career and growth of the participants. By acquiring these new skills, your business will leave an impacting positive impression in the industry.
We also offer a large range of case studies that suit your business needs. If you would like a custom workbook or approach about this topic or about different topic, feel free to speak with our training overseers. Let us know your specific needs and desired outcomes, and the certain delivery style you like your team to have. Paramount Training and Development also offers the IMPACT system which guarantees all training sessions conducted are successful. Please call us at 1300 810 725 if you want to know more information on how we could help with your future training sessions.
Australia Wide: This training and more are available in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, Adelaide
How to communicate effectively including body language
Body language has a great impact when it comes to communication. In order to become effective and convincing, one must also use body movements, gestures, eye contact, and so on. This module will highlight the purpose of communicating with body language. People can read signals, hence, it is necessary to send signals as well when we communicate to be understood by the person we are speaking with. This section will also focus on how to create a confident and positive image.
How to diffuse and disarm and angry client
There are challenging situations that we may not anticipate such as dealing with angry clients. It is going to be difficult especially if we do not have the knowledge or skills on how to deal with such situations. In this section, our trainers will provide information on how anger takes control, and will discuss solutions such as calming down the angry customer.
Using questions to understand clearer
It is necessary to use questions in order to gain information and build relationship with customers. Gathering information will help participants understand the needs and wants of the customers. This session will discuss questioning techniques and how participants can put these techniques into action. We will provide activities and games regarding questioning to make this session more interesting to your team.
How to build rapport with people quicker
It feels rewarding whenever you build a good connection with a client or customer. Not only will you build loyal customers, but also a good image or feedback as well which can result to more potential customers in the future. Trainers will demonstrate to participants the skills to be acquired when connecting with people, and will help them understand how it can help their performance and how it can create great results.
Stress free techniques
There are also issues that participants may face when dealing with the public. Since there are many interactions and personalities, it is inevitable that the participant will not be able to handle everything. Hence, this section will help your team recognize the challenges that may arise. Trainers will provide some techniques in order to gain a sense of control and to handle stress more effectively.
How to close conversations correctly
We do not just close conversations the way we want to. Since we are dealing with the public and in a formal setting, it is necessary to end conversations correctly. This section will discuss some simple tips to end conversations and leave interaction positively.
How to use self-talk to help people come to conclusions
The mind is powerful and our brain has hidden depths. Neuro Linguistic Programming (NLP) is the voice we hear that comes from within us. It is an approach to communication. This is considered effective and powerful in communication. We will help participants how to use their own voice to become confident and motivated. We will also discuss how it can be used for cleared communication.
How to over deliver on the customers’ expectations
It is not easy to meet expectations especially when it is unrealistic or high. In this session, we will also help you how to over deliver on public’s expectations. Skills relevant to improving your service delivery will be discussed by our trainers.
Customised Training Session For Teams (Included No Charge)
After selecting your desired topics for your training course, you may choose to modify their corresponding workbook to suit your preferences and needs, and even foster within your employees a greater love of training. We will modify everything from workbook style, delivery style, activities and even certificate colour without any extra cost, so do feel free to ask for as many modifications as needed. Further, we will work closely with you to create a collective assessment of your employees, allowing us to adjust the learning curve and processes even further.
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
You may have some other preferences or needs that pre-made material might not satisfy. In that regard, we are willing to create entirely new content for you. You can administer as many changes and additions as you want on as many parts of the desired content as necessary, including logo inclusion, page number design, background colour adjustments, and even technical data and other such supporting evidence to help augment the weight of your content. We will even create bilingual training manuals if necessary. Ask us how we can help you build your unique training session and let you take ownership of the material.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
We provide this course as an online assisted course. You provide the date and time, we provide the trainer and material. Great for regional business or employees that are at multiple premises. The benefits of booking an online assisted or instructed led training session is you don’t have to wait for a specific date or course to come up. We book in a time available to you. Same course as a workshop but just for you and online instead.