About Customer Service Basics

If you do not have the basic skills to satisfy clients or customers that support your business, it would be difficult for your business to grow and to add potential customers. There are teams who join workplaces without the customer service skills. Paramount Training and Development’s Customer Service Basics Training session is a great starting point to teach your team about the excellent customer service. This training session will highlight topics such as body language, rapport building, creating positive clients, leadership for providing solutions and more. If you are looking for a Customer Service Training session that is perfect for your team, this one is designed just for you! We also have different materials that will suit any level of staff, and we can also add advanced skills within this training session to help those participants who have the foundation level of Customer Service.

Customer Service is the new marketing in today’s industry. A business who has what the customers want and need will not be able to survive long in the industry if they have a bad customer service. Thus, it is essential that one’s business must invest in Paramount Training and Development’s Customer Service Basics Training in order to keep employees aware of the important techniques to consider when it comes to handling different challenges in dealing with customers everyday. The customer is the life blood of one’s business. This training session is designed to satisfy your customers and win them over your competitors to create loyal customers. After this training session, your team will feel empowered, highly motivated, and engaged to take on new and existing customers.

We also customise training in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, Adelaide

Paramount Training and Development also creates training sessions according to your team’s needs. If this training session does not have everything that you need, we can also add or customise one that suits your business. Please do not hesitate to contact us for assistance. We have a wide range of training workbooks, modules, and techniques which can be included in your next training session.

Telephone techniques to stand out

There are people who sound friendly in person but different over the phone. This section will discuss the telephone techniques to help your employees sound confident, approachable and friendly on the phone. Trainers will also highlight tone, questioning techniques, giving professional greetings, and many more.

Communication with verbal, vocal and visual

We will also help participants to know the basic forms of communication. We will cover a few interesting and effective tips to increase the participants’ communication skills. “People only hear what they want to hear” will also be discussed, and we will demonstrate how we can influence our speech.

The customer service life cycle

One must know the cycle of a customer in order for an employee to be able to know which stage the customer is in. Participants must be aware of the process of the customer service cycle so they can provide an effective solution for the customer’s needs.

How to WOW your customers

Would you like to be remembered as one that goes the extra mile just to leave the customer impressed? This section will help participants realize that making a customer say “WOW” is an easy thing to do as long as you have the necessary skills that should be practiced.

Body language tips to communicate better

In order to communicate more effectively, one must also use body language. This way, you could be able to convince your clients to buy what your company is selling. This section will help you understand the importance of body language and how to interpret other people’s body language to communicate the signal they are sending to us. This will help your team increase customer service levels.

Complaint handling

We face different challenges in our business every day. Sometimes, we also handle complaints from our customers. We will let participants share some of the complaints they have encountered, and we will share the 5 super complaint handling statements to solve customer complaints with ease.

Disarm angry customers

This section will share to participants the effective ways to deal with angry customers. We will train your team how to verbally disarm angry customers in a professional manner, and manage such situations with ease.

Exceed expectations

Unrealistic or extremely high expectations are not easy to meet. This training session will help you exceed expectations by using the over delivering technique and going the extra mile. This will be an easy method once learned by your employees.

Recognize that service delivery is an individual response value

We are responsible for the interactions we make with our clients. We will help participants recognize their role as professionals in providing excellent customer service that will impact their business in the future.

Understand how an individual’s behaviour impacts the behaviour of others

Behaviour has a great impact to another person. This section will help participants understand that the behaviour they will show to customers will affect their relationship with them.

Develop more confidence and skill as a problem-solver

We will help participants boost their confidence by providing some special tips. This way, your employees will be able to create great results by providing solutions to solve issues within their business or organisation.

Communicate more assertively and effectively

Having a good communication with customer can create good relationships between your business and clients. We will cover what your team needs such as additional skills in control, presentation, influence and negotiation. We will help your team recognize some communication areas then provide solutions for those areas of concern.

Make customer service a team approach

An effective team is a great asset to one’s company. Hence, we will educate participants about the relevant customer service skills they need to acquire in that particular industry that the business is in.

Customised Training Session For Teams (Included No Charge)

Our team’s skill set applies particularly to helping our clients train and improve themselves. To do this, our staff pay great attention to detail, and to content customisation. If our clients find a particular training course our team is more than willing to make the modifications or detail customisations needed to create a better fit for your employees. Learn more about how we can add relevant questions, images and styling to help your employees connect with the material.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our training courses are one of the best tools in Australia to improve yourself and your company. Paramount’s primary product can be regarded as high quality and relevant, not only because the professional writers, editors, and researchers produce it, but also because we construct content for valued clients whenever a request is made. Should our clients not find a particular topic in our library, our team are more than willing to take a request to write such a course for our clients. This is one of the reasons we have such an extensive library of material. Learn more about owning your own courseware or ask us for help in building your next training session.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Our company is dedicated to serving our customers and their needs. In line with this, we serve the need for growth with online training courses. To facilitate this growth, we offer the feature of pacing the online training course whenever our client needs us to. They can reschedule at a whim, and it is always in their power to make their timetables convenient for them. As long as it is within the working day’s hours, we at Paramount are ready to respond.

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

Online training workshops are practically everywhere nowadays, but we offer something new to the table. Instead of setting up schedules ourselves, we wait for your signal. Yes, no reservations or even vehicles needed. Tell us your date and time and you’ll have unique, Paramount Training online, real time and one-on-one with our trainer. No worries or hassle, just the miracle that is Paramount Training and Development!

Public Workshop at a Venue

Details:

  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included

Details:

  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

Please scroll Horizontally to see course dates:

LocationDate 1Date 2Date 3
Sydney
Level 1, 111 Harrington Street Sydney NSW 2000
Aug 07
1 day course
$495.00
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Sept 07
1 day course
$495.00
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Oct 05
1 day course
$495.00
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Perth
Level1 Cloisters, 863 Hay Street Perth WA 600
Aug 07
1 day course
$495.00
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Sept 07
1 day course
$495.00
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Oct 05
1 day course
$495.00
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Brisbane
24/215 Adelaide Street, Brisbane QLD 4000
Aug 07
1 day course
$495.00
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Sept 07
1 day course
$495.00
Book Now
Oct 05
1 day course
$495.00
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Melbourne
123 Queen Street, Melbourne VIC 3000
Aug 07
1 day course
$495.00
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Sept 07
1 day course
$495.00
Book Now
Oct 05
1 day course
$495.00
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Adelaide
19 Young Street Adelaide SA 5000
Aug 07
1 day course
$495.00
Book Now
Sept 07
1 day course
$495.00
Book Now
Oct 05
1 day course
$495.00
Book Now
Canberra
4 National Circuit Canberra ACT 2600
Aug 07
1 day course
$495.00
Book Now
Sept 07
1 day course
$495.00
Book Now
Oct 05
1 day course
$495.00
Book Now

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