About Customer Relationship Management CRM

CRM. What does it stand for? How does it affect our business or growth? Customer Relationship Management will help benefit a company and its employees. Learn how CRM creates value and is a integral part of your business. This session will look at a range of different areas of CRM and educate team members on the benefits and skills that Customer Relationship Management will bring. Group training and workshop options accessible in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra and Adelaide.

CRM is an approach to managing your customer interactions and future growth. As you may use a unique CRM program, we customise our training to your needs. The material within this workbook assists with additional thoughts, tips and ideas to managing customer relationships. This training option will help you introduce the different facets of Customer Relationship Management (CRM) to participants and show them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.

Our trainers also provide expert advice, real case studies and experience within the session adding to the power of the material. We will provide full needs assessment for this session to find out how we can apply the training to your team and also what needs there are in CRM.

If this training session does not meet your needs, or you have specific requirements, contact our team for further information on how Paramount Training can assist with a unique and influential training package.

Develop an understanding of the terms and benefits of CRM on a company’s bottom line

CRM can assist a company or business to grow. Our trainers will highlight the benefits of CRM and how you can take advantage of it.

Analyse the different components of a CRM plan

A CRM plan will have different components within it. Our trainers discuss each of the components to assist participants to be able to create a CRM plan also.

Develop their checklist for readiness and success in CRM

We provide a discussion on why a checklist is needed and also how to develop it.

Identify how CRM creates value for organizations and customers

Although we spoke earlier about the benefit of CRM to an organisation, we now help participants locate and identify the value CRM creates.

Identify developmental roles that have the greatest impact on CRM

There are roles that also have an impact on CRM. We identify some of these roles with participants and end with a discussion. We can customize and create modules within this session also.

Customised Training Session For Teams (Included No Charge)

Besides building topical content on request, our team of content writers, editors, and researchers also handle requests for content modification. If there are any details that our clients are not completely satisfied with, we would be more than happy to rectify it for our valued clients. We can modify any detail, from font to aesthetic format, and even the course’s schedule. There is no cost to this service as we believe every course should be more custom and less generic. Call us for details.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Our team of writers, editors and researchers can create courseware based on the requests of our clients. If you view our course library, you will find a vast selection of topics for our online training courses, but if you don’t find what you want, you are able to make a request, and our team will get right to building that content. Book a course today, and request the topic of your choice! You can own the marterial and we create your very own session. Make it effective and unique today with our Creation Service.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Few companies ever go to their clients’ rescue in times of dire training needs. This is exactly what we’re all about with our new online trainer-assisted training program. You don’t have to come for us for classes or reservations. Instead, we’ll come to you whenever you will it. All we need is your preferred date and time, and you’ll get one-on-one, real time, online training on that desired schedule. What’s more, our training sessions are always fun, so there’s no need for you to worry about the learning process; you’ll become a pro at your desired skill immediately after training with us!

Get Information or Quotation For Your Team

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