Training

Customer Relationship Management CRM

CRM. What does it stand for? How does it affect our business or growth? Customer Relationship Management will help benefit a company and its employees. Learn how CRM creates value and is a integral part of your business. This session will look at a range of different areas of CRM and educate team members on the benefits and skills that Customer Relationship Management will bring. Group training and workshop options accessible in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra and Adelaide.

Objectives for the Customer Relationship Management Training

This session will help train employees how to:

Develop an understanding of the terms and benefits of CRM on a company’s bottom line

CRM can assist a company or business to grow. Our trainers will highlight the benefits of CRM and how you can take advantage of it.

Analyse the different components of a CRM plan

A CRM plan will have different components within it. Our trainers discuss each of the components to assist participants to be able to create a CRM plan also.

Develop their checklist for readiness and success in CRM

We provide a discussion on why a checklist is needed and also how to develop it.

Identify how CRM creates value for organizations and customers

Although we spoke earlier about the benefit of CRM to an organisation, we now help participants locate and identify the value CRM creates.

Identify developmental roles that have the greatest impact on CRM

There are roles that also have an impact on CRM. We identify some of these roles with participants and end with a discussion. We can customize and create modules within this session also.

Additional modules you can include in your team training

Investigate, analyse, demo and present the salient facets of CRM initiation or a CRM implementation in a work-related surroundings
Database currency and relevance
Customer service crazes
Current projects and services
A comprehension of straightforward CRM techniques
The best way to turn complaints into opportunities
Exposure to best practices in multiple vertical markets
Variables Influencing Customers
Analyse the different elements of a CRM plan.
Enactment of Consumer Promotion
Taste for how technology can be leveraged to accentuate a CRM initiative
Control on practice including an individual endeavour and case study evaluation
The way to evaluate, choose and use call centre technologies that are emerging and current
Staff training in customer service
Identify developmental functions which have the greatest impact on CRM.
Insight on the challenges and restraints organizations face in trying to incorporate CRM
Knowledge of the key decision variables related to CRM
Review service standards
Gather and analyse performance data and advice
The best way to approach orientation and certification, training, strategic support abilities, and specialized training
In-depth comprehension of the benefits of the competitive advantage along with CRM this methodology supplies
Understand the forms of CRM
The Relevance of Customer Relationship
How to make a mission statement, service level agreements (SLAs), and standard operating procedure files
Elements of Consumer Marketing
Critically review and interpret the theoretical facets of CRM across the key areas of advertising, services and sales
Understand what CRM is
Definitions and goals of consumer attention
Customer database care
Knowing the strategies concerning CRM
Planning
How to deliver better, faster service and increase customer satisfaction
Customer info collection
Establish needs of customers
Develop an understanding of the terms and advantages ofCRM on a company’s bottom line.
How inbound and outbound call centre environments differ
Customer care processes and client expectations
Enhancing customer service operations
Track customer needs through formal and casual communication
Develop their checklist for success and readiness in CRM.
Customer support strategies
Enhance customer service delivery
Business operations reviews
New processes and customer attention tools
Identify CRM creates value for organizations and customers.
Customer service standards
Hiring staffing logistics, training styles, and techniques.

More information on the course outline

Requirement Driven Product Selection

During this session, participants will examine the Requirement Driven Product Choice process. This process requires defining the business need (or pain or trouble, determined by the issue), determining which functions are needed to satisfy the requirements, and then defining the products that support the selection.

Building the Future

During this session, participants will learn more about the four pillars of CRM and how they could use them to help others embrace the CRM plan. Our trainer will help participants to develop their checklist for success and preparation in CRM.

Homegrown vs. the Application Service Provider

Participants will look at the pros and cons of creating software in house versus using an Application Supplier.
We also identify developmental functions which possess the greatest impact on CRM.

Evaluating and Reviewing Your Application

Participants will examine some assessment tools, including life cycles and customer profiles.

What CRM Is and Who It Serves

In the next part of the session we look at different types of CRM applications and the needs they could serve.
our trainer also helps participants to identify how CRM creates value for customers and organizations.

Concerns in Tool Selection

This session will look at methods to get your CRM application to service the range of your area. Assess the different elements of a CRM plan.

Strategies for Customer Retention

The participants will then research methods to keep customers with assistance through a group discussion.

The Development Team

This session will give participants the framework for building CRM team that is leading.

Checklist for Success

This session will research privacy issues and evaluation metrics. We also develop an understanding of the terms and benefits of CRM on a business’s bottom line.

Customer Relationship Management

We then look at what CRM software participants are currently using or have used in the past. We discuss the impacts of these programs.

Customer Relationship Management Training Summary

CRM is an approach to managing your customer interactions and future growth. As you may use a unique CRM program, we customize our training to your needs. The material within this workbook assists with additional thoughts, tips and ideas to managing customer relationships. This training option will help you introduce the different facets of Customer Relationship Management (CRM) to participants and show them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organization.

Our trainers also provide expert advice, real case studies and experience within the session adding to the power of the material. We will provide full needs assessment for this session to find out how we can apply the training to your team and also what needs there are in CRM.

If this training session does not meet your needs, or you have specific requirements, contact our team for further information on how Paramount Training can assist with a unique and influential training package.