About Customer Contact Training
Paramount Training and Development, together with many influential experts on customer service, have partnered to reinvent the traditional solution selling. Rather than just promoting your products, let the Customer Contact Training enable you your employers to focus on addressing the customers’ problems by equipping with the right tools when offering your company’s products and services. The Customer Contact Training is designed especially for call center employees on how to effectively build rapport and creating credible impressions over the phone.
Learn more about the psychology of sales and find out why reciprocity between the client and the agencies is essential before a closed deal.
This training is available in the Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, and Adelaide.
Dealing with diversity is part of the norms, but by understanding what lies behind the unconscious pattern and learning the benefits of solution selling will put you to an advantage amidst the competing markets. Be more efficient in communicating and rapport-building through knowing the practical simple hacks on customer service. Amazing customer service doesn’t happen by accident, but by knowledge and innovation.
Paramount Training and Development’s Customer Contact Training will let you examine the strengths and weaknesses of your business from the client’s perspective. Uncover, recreate, and identify what could be improved by letting our team assist you in achieving excellence.
We have a range of customer service or communication training sessions available. We can even create your own to cover more specific issues. Learn how we can assist or for more information on this training session call 1300 810 725.
Identify Customer Expectations
Are you guilty of treating your clients merely as a solution to your sales targets? Debunk this mind-set. Let the hired experts on customer service share their insights on how agencies should deal with their clients –whether if it’s providing assistance over the phone or having a meeting. Agencies should not just sell; they should look at their clients as partners.
Build rapport and relationships easier
Have you ever heard of the law of reciprocity? Learning more about it would definitely make you and your company appreciate and understand more the realm of sales. Building rapport is the first key. Talk to your clients and be able to effectively provide them the right services that they need.
Communicating your message via the phone effectively
Maximize the available resources that you have. A telephone could not just be an ordinary phone if used with creativity. The duration and frequency on using these resources could be an advantage. With the Customer Contact Training, get tips from the experts to understand more of these!
Dealing with Complaints
How often do you deal with complaints? Do you think that the blame is always on you? Dissatisfaction is an inevitable part of a business. Strive for perfection AND for progress. Handling complaints in the best manner will can not only keep the customer happy but still viewing the company positively.
Do you know that knowing the reason behind body languages could let you identify what your client thinks about during your meetings? Understand the essence of body language in communicating through the Customer Contact Training.
Knowing the right questions to ask is not transparent as it may seem; it involves the right skills and strategies. Be better at negotiating and closing deals with your clients with a clearer understanding on this area.
Creating the impression for your company
Spot the points wherein you can create an impact and impression to your clients. The Customer Contact Training can be customized to your company needs.
Customised Training Session For Teams (Included No Charge)
Details on anything can make the difference. It could be the details on a sculpture, or an artwork, or a piece of literature that capture its audience. However, with Paramount’s training courses, the details are always in the hands of the customers. We always do our best to meet our client’s needs and requests for modifications to the details of the courses they choose. We can modify anything, from text size, to font, to course objectives. We believe that the customer’s choices for modifications will be the best choice to meet whatever the customer needs to train in. Book a course with us today to control your training experience!
In-House Customised training benefits:
- Flexible length – You choose the length of the session
- Highly Effective Team/Industry Specific
- Certificate of Completion (Professional Grade)
- Create a Team Building environment
- Cost effective – Group rate discount
- Printed courseware (No need to download or use an App to read)
Creating Content (Contact us for Quotation)
We at Paramount understand that the various topics that comprise our library of training courses are far from all encompassing. However, any library could use more additions, and that is where you, our client, can come in. We take your requests for particular training course topics into serious consideration, and we build the course based on your requested topic. Our entire business has in mind to construct top-notch training courses for our valued clients, and we do this based on your requests. We can provide you full ownership of the material we create for you. Contact us for pricing.
Instructor Led Online
Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST
The new online trainer-assisted training program is essentially all about bringing real-time training anywhere and anytime you wish. You don’t need to move out of your bed to get your front door, either, because this is completely online! Just ready your screen and experience the sort of training you can only get by contacting Paramount Training. Oh, and did we mention our trainers are always available? Yep, no limited time slots whatsoever. Just contact us and training will come your way!