Training

Creating Lasting Customer Experiences

Great customer service is really worth the effort especially today since there are a thousands of competitors who are willing to provide what the customers want and need. In addition to that, people have an easy access to an endless amount of information online about your company and your competitors. Feedback and reviews also create an impact to your potential customers. So, if you want to create a good impression, make sure that your customers will leave with the best experience ever. Learn the techniques on how to exceed your customers’ expectations by booking a Creating Lasting Customer Experiences session. This session will teach your team to create lasting impressions for repeat and referral businesses. If your team is aware of how to build underlying service effectively, your
customers will be impressed and will come back.

Objectives for the Customer Service Experiences Training

This session will help our trainers teach employees:

How to become impressive

Satisfy your clients by learning the tricks on how to be remembered in a good way. Pick up those little steps that make big differences to create a positive impression to clients.

How to remember names and help the client to do also

An overview of how the mind works will be uncovered to help your staff to learn to remember names. If your customer always forgets your name, this segment will also provide ideas on how to be remembered more effectively.

Mirroring techniques: Help clients feel instantly comfortable

We show how to build better relationships with customers by teaching them to adjust their body language and tone appropriately in order to deal with different types of people.

Body Language signals: How to read

Ensure that your employees are aware of the signals they are getting from the clients by teaching them how to read body language. Communication skills will be improved in this segment.

To use questioning techniques

Gathering information can be achieved by asking the right questions. Learn the psychological principles behind questioning techniques in order to become smart and effective communicators.

Identify the customers’ needs earlier

Learn some tricks to identify the needs of customers early to have quicker connection to clients and to avoid conflict that may arise.

Closing techniques to create the lasting impression

This module will demonstrate how effective closing of conversations can be done to create a great impression to clients. This will leave your customers wanting to come back again and buy what you’re selling.

Staying in contact

Competitors are just a click away in this digital age. Learn how to stay connected with your customers and potential customers without making them feel pushed. This module will provide techniques in varying your contact and messages.

Creating experience via NLP (Neuro Linguistic Programming)

NLP – The language of the mind. We show how to create positive experiences with your clients/customers without actually having them. Great for setting expectations and helping the client learn more about your business.

More modules to choose from if you are creating a session for your team

Understand crucial conversations to encourage quicker and more impact change
Cross-Departmental information sharing
Be able to use proactive service recovery strategies for handling customer service complaints and problems
Describe the impact of poor customer experiences
Describe the relationship between customer expectation and your business
Design a service that blends digital and non-digital interactions
Be able to utilize customer experience insights and data to your own company through obtaining a better comprehension of how this information can boost your company results.
Designing effective calls to action
Investigate what ‘service’ is and why it’s important, from the customers’ standpoint, the impact service has on your company, as well as the actual effects of poor service
Planning the customer journey
Identifying the critical customer touch points
Work to enhance the customer experience across business silos and platforms
Learn instruments to participate leaders and front-line into greater ownership of the customer experience
Improve the long-term feelings you give your customers
Worker participation for creating customer experiences
Present a compelling case for investing to co-workers and management in customer experience
Creating content that engages with customers
Understanding your customers
Deal effectively with difficult customers
Shifting consumer behaviour
Identify opportunities for your service grow and to evolve
Understand the internal implications for altering the customer experience
Seven essential strategic questions to build an excellent customer experience
Expanding existence in the customer experience life-cycle
Understand how powerful layout usability, and service design all promote an improved customer experience
Analyse customer-focused service is an important business strategy that will bring about the long-term success of your organization
Identify the drivers of customer satisfaction and learn what customers need and expect when it comes to the service they receive
The customer experience life-cycle
Analyse customer behaviour when it comes to service and discover what you can do in order to listen to the voice of the customer and what you can do to create value for your customers
Convey the need for a customer experience that is memorable
Assess the encounters that your customers currently receive
Customer experience & customer experience management
Beat up your team around the future vision of your service
Designing an experience across platforms
Experience Psychology
The emotional & subconscious experience
Examine and iterate your internet presence to repair any problems with the customer experience
Sell the advantages of producing an enhanced customer experience
Design a customer experience that benefits from best practice strategies
Working out your unique point of difference in the customer service space
Develop a personal action plan for how you may implement exactly what you learn in this course
Identify each of the channels by which your customers experience your company
Improve the first impressions you give your customers
Explore your purpose as an internal service associate, identify who your internal associates are and implement a procedure for assembling and maintaining effective internal service partnerships
Establishing the complete strategy & designing a customer services software
Nurturing long-term customer relationships
Becoming customer centric
Gain a deeper comprehension of your customers and what they desire
Be able to employ a process for tracing the customer’s journey through your organization and use this process to recognize what you can do in order to optimize the customer experience
Customer experience execution models
Develop a customer experience strategy for their organisation
Understand the impact that your employees have on the customer experience.
Testing the encounter
Value a customer experience based on best practice
Supporting a companywide focus on customer experience
Raise your knowledge of customer experience and awareness of where your organisation can be improved by it.
Utilize an abundance of techniques to delight your customers
Learn more about the importance of making improvements to your systems, processes and procedures which are aligned with what customer value, and learn what you can do in order to boost your continuous improvement efforts.
In valuing how they may be employed in your company and customer experience measurements, tools, frameworks develop depth.
Establishing your present customer touch points

Customer Service Experiences Training Summary

In order to add growth to one’s business, an organization must not only have what the clients want and need. It also has to provide great customer experiences. If a customer feels like they is being taken care of, there is a big chance that they are going to come back to your business and buy from you again. Thus, creating a good impression is essential whenever customers interact with your business. This session will surely help your team to deliver great customer experiences consistently. Your business will become highly competitive if your team already knows how to remember clients’ names, use it, and identify the needs of clients aside from the good customer service. Your employees will learn to provide high level experience for the customers.

Paramount Training and Development also offers other training sessions that your team may need. We create and combined modules from any of our training sessions, or customize unique modules that suit your needs. Let us know more about your training needs so our editing team can provide you with our material and workbook samples. Feel free to tell us your needs and ask questions.

Contact us for these training choices in all major cities Parramatta, Perth, Melbourne, Canberra, Darwin, Sydney, Brisbane, Adelaide and the Gold Coast
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