Training

Conflict Resolution Training

Getting Along in The Workplace

Conflict is something that we often see in workplaces and in dealing with the public.  Learning how to work with conflict and gaining new skills in Conflict Resolution will assist any workplace advance.  This session is ideal for those who require additional skills in resolving conflict or dealing with difficult people. Front line staff, managers and even internal conflict between staff, this session can be applied in any form or style.  Conflict is a universal issue and is common in workplaces, how your team resolve conflict can impact your image and reputation. This session will assist your team to act professionally under pressure.

Objectives for the Conflict Resolution Training

During this session, employees will learn:

How their attitudes and actions impact others

Employee conduct is important when it comes to conflict resolution. How employees react and act to situations can build or impact your business image. We provide some bad and good examples for participants to learn how issues can go either way depending on their attitude and actions.

New and effective techniques for dealing with difficult people

Dealing with difficult people is not an easy task. We go through many of the standard ways of solving issues with difficult people while also adding some new Psychological techniques provided by researchers.

Coping strategies for dealing with difficult people and difficult situations

We provide participants with a range of skills for coping with the difficult interactions. We supply a large range of skills here so participants can choose their favorite for active use.

How to identify times when they have the right to walk away from a difficult situation

There are times that you may be permitted to end a phone call or walk away from a difficult person. Learn more about the times you can choose to move from a difficult person and find solutions to assist whilst still excluding yourself.

Techniques for managing and dealing with anger

We provide techniques here to manage and deal with not only your own anger, we also provide solutions for working with external anger also. Learn how anger is created and how to take control.

Custom training options available for adding to your team training

Navigating cognitive bias
Give feedback to others in a positive, constructive fashion
Describe the way in which they employ and a set of communication skills that are common
Conveying expectancies
Identify a variety of negotiation strategies and also the effects of just using a single strategy across different contexts
The function of team values
Reframing the argument
The best way to address problem behavior in a way that is unique, non- constructive and accusatory
Identify important variables that contribute to battle.
Make a great impression, build credibility and enhance perceptions.
Understand when to compromise, and when to stand firm.
Reward and recognition
The best way to build positive relationships with styles that are chronically hard
Building trust
Manage your body language and voice tones during a conflict.
Learn to employ conflict resolution strategies
Avoid unnecessary battles brought on by the misuse of sarcasm and humour.
Brainstorming options
What team members need
Develop communication tools for example open questions and arrangement frames
Arrive at mutually agreeable solutions.
Investigating the principles of sway
Crucial skills of a great communicator
Clarify your behavioural style to enable you to understand your preferred ways of working and communicating
Learn the best way to use portions of the conflict resolution process to recognise and prevent conflict before it escalates
Acquire strong connection
Implement proper initial responses to disputes and workplace conflict.
Understand the five principal approaches to conflict resolution
The best way to implement the proven 6-step formula for resolving conflict
Understand yourself as well as your behavioural style
Acquire deep listening skills
Use admiration and praise to your benefit.
Understand the significance of workplace relationships
How to remain composed during highly charged situations
Stop conflicts escalating into an emotional outburst.
Identify your workplace interrelationships
By giving clear directions prevent conflicts brought on by misunderstandings.
Recognise cognitive thinking that leads to poor negotiation decisions
Tailoring opinions for positive outcomes
Understanding how conflicts originate
Successful conflict management strategies
Recognise early warning signs of workplace relationships that are deteriorating.
Word your message to get it more factual, less opinionated.
Identify factors that can affect on your ability to manage conflict.
Distinguish between valid criticism and abuse
Resolve conflict together with the five-step method
Acquire a thorough comprehension of the sources, causes and types of conflict
Working with challenging individuals
Label distinct stages of a discussion and learn what to do in each period
Manage battles more rationally
Establishing team goals
Tailor your approach to develop connection with others
Positively influence others to allow you to fulfill your key role aims
Learn particular techniques which you can immediately apply to any battles in the office.
Understand in what way the skills and strategies may be applied to common workplace scenarios
Learn stress management techniques
Investigate distinct explanations for the origins of human conflict
Understand an overall framework for analysing and resolving conflict
How to efficiently deal with rage and emotions related to clash
Listen to be able to learn and develop collaborative relationships

More information on the course outline

Conflict Resolution

To start the participants learning and understanding conflict we begin with defining conflict, including the types of conflict as well as the costs and benefits within an organisation. Our trainer helps provide an interactive discussion with examples provided by participants on what conflict they have come across and how it has impacted their roles.

The Phases of Conflict

This module will analyze the five phases of conflict. Our trainer will discuss how these phases can be used to improve conflict resolution.

Using LECSR to Resolve Conflict

This acronym will give you five methods to resolve a conflict. Learn more about using LECSR in conflict resolution.

Other Ways to Resolve Conflict

This module will look at some additional ways to resolve conflict, including establishing norms, using mediation, and using facilitation.

Your Own Personal Skill Set

In order to resolve conflict effectively, you should have good communication and problem solving skills. The capacity to handle negative emotions, anger, and stress, is a useful skill. This module will show participants some approaches to develop this skill set.

Conflict Resolution Training Summary

Disputes are common place in any organisation whether they are large or small. Professionalism and a resolving manner is priority in dealing with conflict, however under pressure can be hard to do. Regardless of the dispute, it is important for an organisation to take note and try tp resolve as its growth and advancement can be at stake.

In this session we discuss and provide the skills and techniques required to resolve conflicts professionally and in a swift appropriate manner. Your team will gain new skills to enable them to take control and benefit from the ease of use. Your team will enjoy feeling more empowered, less stressed and more likely to approach conflict with confidence. Having the ability to resolve conflict with greater self esteem or confidence will assist your team to act quickly, and save the conflict from growing.

Offering professional training in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin