Training

Communication Training

Communication Strategies That Work
In life, proper communication skills are vital in order to be able to get thoughts and ideas across to other people and to avoid misunderstandings. The same holds true for life inside the workplace where communication skills are just as vital to keep organizations operating at effectively and efficiently. Any role in an organization will benefit greatly from proper communication skills since communication is the key to most issues within the workplace. This communication strategies training session will undoubtedly improve the speed in which your organization sends, receives, and processes information within the workplace therefore making it possible for you to operate at maximum efficiency.

Objectives for the Communication Training

This session will help you teach employees how to:

Identify common communication problems that may be holding them back

Communication is a vital part of our day to day life. It’s so important that most of the problems that we encounter can, in most cases, be easily avoided by learning to identify and work around common communication problems.

Develop skills in asking questions

Most of the time getting the right information depends only on asking the right questions. In this part of the lesson our highly experienced trainers will instruct you and your team on how to formulate the correct questions and to use them in the correct manner so that you may be able to get the answers you need with little to no time wasted.

Identify what their non-verbal messages are telling others

Body language plays a great role in communicating messages to other people. In fact, the point of your message can sometimes be missed or misunderstood because of the improper use of body language. Here you will learn how to read and properly apply body language in order to avoid miscommunication in the workplace.

Develop skills in listening actively

Because listening is a crucial component of communication, developing your listening skills will help you to greatly minimize misunderstandings and confrontations. Here you and your team will be able to learn and develop the proper listening skills that you will need in order to be able to be able to retain important information and avoid miscommunication in the workplace.

Enhance their ability to handle difficult situations

During difficult situations, it will be necessary for you to carefully think about your communication style as well as the words that you will need to use in order to avoid making a bad situation worse. This can be done much quicker and with much more finesse with the knowledge of the quick fall back advice that our trainers will be able to provide you and your team. This will be able to assist you in buying you time and give you the ability to communicate calmly under pressure.

Deal with situations assertively

Assertiveness makes you convey your messages more effectively. By learning how to use the right level of assertion, there will be a smaller chance of your messages being disregarded. This means that simply learning how to deal with situations assertively will make it possible for you to communicate more effectively and efficiently.

Communication Training Summary

Miscommunication is often the root cause of conflict and misunderstanding in the workplace. By learning the right listening skills and by being able to communicate more effectively, you will be able to minimize the time you spend solving communication related problems and operate more efficiently at the workplace.

The Example Training Outline (Training can be Customised)

Introduction and Session Review
The day will begin with getting to know the participants and discussing what will be going on during the days’ session. You and your team will be given time to your own personal learning objectives.

The Ten Commandments of Positive Relationships
Here you will learn how to make and maintain positive relationships by using various techniques such as knowing when and how to use uplifting messages.

Self-Awareness
Understanding yourself, where your strengths and weaknesses lie, will help you to address those weaknesses and play to your strengths.

Communication
In this part of the session, we will employ role-playing activities so as to be able to identify the strengths and weaknesses of your team and figure out how to address them.

Communication Barriers
Here participants will be involved in a big group case study. Participants will work in groups and discuss the different barriers to effective communication. By the end of this, participants will be able to identify and remedy the obstacles to effective communication in everyday life.

Listening Skills
Participants will be tested on their listening skills through two quizzes plus a role-play. Activities intended to improve listening skills will also be applied. Our trainer will also give two discussions on listening skills.

Remembering Names
Remembering names can greatly improve your relationships with clients and customers. Here exercises for applying various techniques in remembering names will be applied. The trainer will also give a discussion on the hints and tips on how to remember names.

Body Language
To start this session, the trainer will discuss the notion of body language in a lecture.
Then, participants will complete a little group exercise plus a sizable group exercise to investigate the idea further.

Johari Windows
The Johari Window is a means of looking at our self-awareness as well as our capability to ask comments of others. We’ll consider the Johari Window in detail in this session.

Self Image
In this session, we’ll consider the things people decide out of your appearance.
Employees will research this thought further using the images collected in the pre assignment.
The session will close with a self-assessment exercise.

Frame of Reference
This session will investigate our frame of reference as well as the assumptions that people make through a lecture, big group exercise, and group discussion.

Five Strategies to Connections
We’ll start this issue with a brief discussion. Then, participants will research an unique strategy of their choice in a little group. Next, each group will report their findings.

Assertiveness
How we see ourselves has an effect on how we interact with others. Through lecture, case studies, and conversation, this session will investigate methods that participants can enhance their self image and therefore deal with challenging circumstances assertively and absolutely.

Session Wrap Up
At the conclusion of the day, employees are going to have a chance to ask questions and complete an action plan.

If you found that this session does not meet your training requirements, or you have specific areas you would like training provided for, please contact our team. We have an abundance of material and create modules also. We would be happy to provide you samples and more advice on how to provide the best training solution for your team. Available in all major cities Gold Coast, Perth, Melbourne, Darwin, Brisbane, Sydney, Parramatta, Adelaide, Canberra

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