Training

Anger Management Training for Workplaces

This Anger Management is a popular training session in workplaces due to the level of skills provided within it. If you wish to address this topic and provide real solutions to Manage Anger in the workplace then this session is for you. This Anger Management Training is great for those looking to take control of their emotion or to help manage the effects of anger. Ideal for those in roles who require additional help in managing other people’s emotion or anger also.

We create and customise training in Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin, Melbourne

Objectives for the Anger Management Training

This session will help teach employees how to:

Recognise how anger affects your body, your mind, and your behaviour

People can handle anger differently. Some recognise the anger and work to remove it. We go through nd illustrate what anger does to your body and mind. How it affects your outcomes. Learning how it affects you is the first step to then breaking it down.

Use the five-step method to break old patterns and replace them with a model for assertive anger

This session here discusses how our natural behaviour may not be the best reaction. We demonstrate how assertive anger can be a new model and new tool that each participant can learn.

Control their emotions when faced with other peoples’ anger

When other people enter into our anger equation, we may feel we are no longer in control. We show participants how to take control of their own emotions and also how to change others also.

Identify ways to help other people safely manage some of their repressed or expressed anger

There may be areas here we can discuss with participants as we identify a few more tools to manage repressed or expressed anger.

How stress may be a contributing factor and how to identify

Is there an underlying areas to the anger you are experiencing? We can help participants identify if this is an area they need to be aware of.

Manage stress more effectively

Of course the Anger Management training session would not be complete if we didn’t provide some solutions on managing stress.

The standards within the workplace

What are the standards of conduct within your workplace? Learn more about the standards that most workplaces have. We can include your own and adapt this for any team training also.

How to become more effective with the use of professional communication skills

Many people get angry also when they find they are unable to express themselves effectively. This session provides some interactive and fun communication techniques to assist.

More modules available for team training

Describe the reasons for anger in co-workers and employees, and review a broad array of techniques for addressing those problems.
Explain the mental, social and biological reasons for anger as well as the strategies used by counsellors to handle the underlying causes in an effort to diffuse the build-up of anger in individuals
Understand the myths of anger.
Greater understanding about the relationship between anger and emotional as well as physical health
Comprehend anger dynamics.
Better communication and conflict resolution abilities
Describe how anger problems could be addressed through the use of cognitive behavioural counselling
The difference between healthy and destructive anger
Methods to inoculate yourself against pressure accumulation
Understand the wrong and correct ways of dealing with anger.
Comprehend hot buttons and private anger dynamics with people that are furious.
Discuss the nature and scope of anger including psychological and physical indications.
The Five Myths about anger that everyone has to understand
Three invaluable techniques for disarming criticism
Discover some productive ways for “blowing off steam”
Identify methods to support customers seeking anger management services
Learn about helpful and unhelpful ways of dealing with anger
Increase insight into the “fight or flight” reaction that activates anger
Express position or a feeling using I-messages.
Working on the problem
Solving the problem
Understand techniques in controlling anger.
Separate the people from the issue
See differences between objective and subjective language.
To make a disagreement constructive.
Improved treatment strategies for helping clients and patients master their uncontrolled anger.
Gaining Control in anger
Understand the realities of anger
Learn how to enhance home and work life by better managing anger
A better comprehension of why aggression and anger are on the increase
Master strategies for gaining control of fury in all situations
Enriched personal safety in potentially dangerous circumstances
Understand the change, prevent and accept response to fury.
Pulling everything together
Determine the character and scope of fury control services in society.
A fresh ‘toolbox’ of powerful strategies for dealing and calming down
Information about the consequences of anger on our thoughts and bodies
Get a better understanding of the anger cycle that is natural and wrath
Discuss anger management techniques and managing violence
Consider anger management problems for individuals with mental health issues that are special and to diffuse violent outbursts.
Comprehension into what triggers your own anger – and how to control it
Dealing with Angry People
Evaluate a situation where anger is going to be a problem and determine an appropriate path to follow in response to the issue.
Methods to diffuse potentially violent situations
When identifying the problem perceive a solutions

More information on the course outline

Taking Control

We’ll look at some methods to help participants take control of themselves. Our trainer will also build a scenario with the participants and show them how to use the skills of emotional control to improve on their results. The session will help participants control their emotions when facing with other peoples’ anger also. We will discuss with participants how to productively confront a team-mate about negative attitudes and minimise the chance of a negative confrontation. The employees will also identify ways to help other individuals safely manage some of their anger that is expressed or repressed.

What exactly is Anger?

Learn more about how anger can affect your friends, your family, and others around you.? What are the five stages of anger? We discuss these stages with participants. After this part of the session participants will know how anger affects their behaviour, their thoughts, as well as their body.

The customer service agent who can defuse a customer that is angry will not only keep the customer loyal but can make his/her own day less problematic. We are able to make use of the six-step method to break old patterns and replace them with a model for assertive anger.

Behaviour Types

As we work in small groups to discuss manipulative passive, assertive, and aggressive behaviors, participants will learn how to manage and work with these different behaviours. There are skills in this part of the session that is vital for dealing with difficult people.

Communicating Better

Generally people who are angry are people who haven’t developed their communication abilities to the level they’d like, and as a result they feel frustrated and misunderstood. Swearing and bad language can be a result of these frustrations. We show participants how they can change the style of communication for clearer more effective assistance.

Our trainer will highlight a Four-point message, listening skills, questioning skills, and three keys participants may utilize to unlock the greatest in other people.

The Anger Procedure

There are two events which leads to anger, and there are particular coping strategies that we can utilise to lessen the effect of those occasions. Our trainer will assist participants identify strategies and those occasions through private anger logs plus a case study. There are four particular ways anger can impact your thinking and we highlight these to participants in the session.

Managing Anger

Anger is a universal experience. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. There are several special verbal, physical, and mental strategies participants could use to cope when a person starts to get angry. During this session, we discuss these strategies and help employees customise them to find their own way of dealing with anger. We also show staff how to utilise the five-step strategy to break old patterns and replace them with a model for assertive anger. After this part of the session participants are able to understand how anger affects our bodies, our thoughts, as well as our conduct.

Anger Management Training Summary

Everyone experiences anger from time to time, it’s quite natural to have this universal experience. Only some individuals, organisations or societies are able to manage anger productively. It is a skill that can be taught and there is research behind the thought that those who are able to manage their anger are also normally more successful than those who don’t.

Whether in personal or business life we are all faced with expressions of anger from ourselves or our colleagues. Understanding anger involves looking from the other perspective and thinking in a structured and orderly manner. This training option will provide you with the tools and techniques for dealing with anger in your place of work, and implementing solutions for a calm and tranquil atmosphere in the workplace.

By confronting individual employees about negative attitudes and workplace anger, you are able to increase your team’s ability, and success in minimizing destructive conflicts. Even in customer service, the employee that can defuse the customer’s anger is one who will be able to gain respect, sales and even a loyal customer. We can give your organisation the edge with a customized session to suit your Workplace Anger Management needs.