Training

Advanced Interpersonal Skills: Communication Training

Advanced Interpersonal Communication:

Advanced Interpersonal Communication training sessions can be custom designed to suit your employees, address specific issues and industry. Pictures, questions and material will all be modified to suit training requirements and objectives. Contact our staff for more details.

This Advanced Interpersonal Skills Session is designed to help your team members, management and all staff communicate effectively with respect, build rapport, interact professionally and control their emotions for better business relations. Get this training and much more in Melbourne, Canberra, Parramatta, Perth, Sydney, Adelaide, Brisbane, Gold Coast, Darwin

Objectives for the Advanced Interpersonal Skills Training

This session will help you to educate your staff on:

How to control your emotion

Being in control of your emotion is a benefit to you and your workplace. Learn how to be able to change your mood, attitude and perception at the drop of a hat.

How to use questioning techniques

Questioning techniques will assist you in both control and information gathering. Learn how to quickly change a subject, motivate others and communicate more effectively using communication techniques.

How to build rapport by mirroring

Rapport is about similarities and connections. We show participants how to connect with others more with simple and effective mirroring techniques.

Body Language signals: How to read effectively and use

Reading body language will come in use throughout your life. We develop this area and discuss how participants can take advantage of this form of communication.

How respect is shown within your business

What is respect? How is it shown? Is it earned or built? We discuss respect and provide information on how to show it actively.

Creating a Positive Mindset

A positive mindset will move mountains. Everything will seem easier and you will feel empowerment with a positive outlook. Learn how to create the mindset for optimum performance and feel great when you need.

Behavioral Tools and Techniques

More behavioral tools for the participants here as we develop some techniques to improve on existing behavior.

Social Categories and Personalities

learn about the four social categories and how to improve on your social category if you feel you need. We also discuss personalities and provide insight into why you do many of the things you do. This section also teaches you about others and their needs around you in the workplace.

Plus much more

We have a large range of modules and content. Please contact us if you have specific objectives for your team. Our editing team can create something suitable for you.

More information on the course outline

During this training will teach participants:

-What conflict is and the way that it is able to escalate
– The five most common conflict resolution styles
– How to raise favorable information flow through nonverbal and verbal communication
– Some effective techniques for intervention
– How to strengthen staff morale and trust
– How to be more confident of their ability to handle conflict

Defining Conflict

In this session, participants will be given an opportunity to explore some assumptions about conflict, also touch on the positives and negatives of conflict.

Kinds of Conflict

This session will cover three major kinds of conflict: internal, interpersonal, and group. We’ll also look at open conflict vs. concealed conflict.

Spontaneous and Impulsiveness

People who are impulsive are more likely to jump the gun and revert to shouting and arguing when under stress, then regretting their choice of words and actions. This session investigates action that is reflective and impulsive.

Johari Windows

The Johari Window is a way of looking at our self-awareness and our ability to inquire comments of others. We will examine the Johari Window in detail through case studies and examples.

Phases of Conflict

In this session, we’ll look at some possible consequences of conflict and two models of the conflict process, and strategies for coping with this.

Win as Much as You Can

This fast, fun exercise gives participants a break and helps them learn about conflict results.

Conflict Resolution Style Questionnaire

Participants will independently complete a questionnaire to help them identify their style of conflict resolution. Then, they are going to work in little groups to further examine their style.

The Function of Communication in Conflict Resolution

Active listening, paraphrasing, questioning, and body language are only a few of the tools that we can use to resolve conflict. We’ll look at all these theories in detail through lectures and role plays.

Seven Steps to Ironing Things Out

There are seven simple things which you can do to start resolving conflict. We’ll explore each approach briefly in this small session.

The Clash/Chance Test

Using a role play, this session will give participants some questions that can really help them identify the advantages of a battle.

Conflict and Its Particular Resolution

This session will look at a couple of procedures that we can use to recognize and resolve conflict.

Facilitating Conflict

Facilitation abilities have become a basis of many leadership models. This session will look at facilitation and how it could be applied to conflict. Participants will practice facilitation skills in a role play.

Setting Norms

Standards are a set of rules that a group agrees to act by. Establishing norms during a conflict situation can help members stay focused on the trouble, and calm, rational.

Making an Intervention

Leaders often find themselves in a situation where they must intervene to help a group resolve conflict. This session will explore a few methods to intervene efficiently.

Advanced Interpersonal Skills Training Summary

Advanced Interpersonal Communications are a requirement today to work closely as teams and with other people. This session is designed to carefully address any areas of concern and help individuals increase their awareness of their interpersonal skills, including any unintended communications they may be making. This session provides a greater understanding of non-spoken communication, and allows a much improved level of interpersonal communications to be implemented in the company, improving management to staff and interdepartmental relationships, which also leads to greater productivity, happier staff, and a much higher standard of customer service provision.

Training sessions can be structured for Teams, Management Staff, Customer Service Representatives, indeed all staff can benefit from this session. By training and education of staff at all levels, your Company standards, Customer Service standards, and productivity of your company will increase!

For more information on this training session and a free custom outline please call 1300 810 725 or contact us here.