About Administrative Support Training Sessions

The administration team are charged with handling the bigger decisions of the business: deals with suppliers, human resource management, staff development, and conflict mediation are among their many responsibilities. In doing these many tasks, the administrator is responsible for supporting and protecting the staff that they oversee. This responsibility is what can make a company efficient, and capable of teamwork, and unfortunately sometimes lack of it can be what drives away staff and drains a company’s morale and efficiency. This training session is therefore set to help your team members become effective and capable administrative support members.

The administration is the first line of support for any employee in a company, and should always be as efficient as possible. Oftentimes, a company is only as good as its administration and its management of the resources they have. These methods will train potential leaders to be technologically proficient, be organised, and prioritise carefully. This training course is essential in crafting leaders for any company, and any executive position in a business. This pairs well with sessions about self-management, leadership, and effective strategising. If you wish to know about our other training courses and services, please contact us.

Administrative Support

Lesson 1

Course Overview

  • Getting Started
  • Workshop Objectives
  • Pre-Assignment Review

Lesson 2

Getting Organised (I)

  • Dealing with Email
  • Managing Electronic Documents
  • Keeping Tabs on this Paper Trail
  • Taking Advantage of Voice Mail
  • Case Study
  • Review Issue

Lesson 3

Getting Organised (II)

  • Keeping Your Workspace Organised
  • Using a To-Do List
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Case Study
  • Review Issue

Lesson 4

Managing Time

  • Managing Your Time
  • Keeping Others On Track
  • Maintaining Schedules
  • Case Study
  • Review Questions

Lesson 5

Getting It Done On Time

  • Prioritising
  • The Key to Staying on Track
  • Goal Setting
  • Case Study
  • Review Questions

Lesson 6

Particular Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organising Travel
  • Case Study
  • Review Questions

Lesson 7

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communication with Power
  • Case Study
  • Review Questions

Lesson 8

Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Review Questions

Lesson 9

Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Rapport
  • Making Decisions
  • Case Study
  • Review Questions

Lesson 10

The Group of Two

  • Working with Your Supervisor
  • Influencing Skills
  • What to Do Sticky Situations
  • Case Study
  • Review Questions

Lesson 11

Taking Care of Yourself

  • Ergonomics
  • Stress Control
  • Addressing a Heavy Workload
  • Case Study
  • Review Questions

Lesson 12

Wrapping Up

  • Words From the Wise
Additional Modules and Sample Sections

Get Tech Savvy

One of the primary things that administrative employees have to do is handle company documents, memos, and records. Doing this efficiently and correctly requires the administrator to be proficient in various office software programs, typically Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. This is because the administrator is expected to write the documents for company use, keep company records for certain levels of administrative jurisdiction, and make presentations for staff meetings. Proficiency is required today of even basic employee levels, and even more so for the potential administrator. E-mails are another thing that administrators need to understand: how to write them, send them, and how to manage e-mail communication with subordinates and colleagues alike. Administrators should practice constructing official letters for the company to use in certain circumstances, like organising an employee to the office, or writing a memo about a holiday in the company. Record keeping should be as immaculate and accurate as possible, so as to avoid problems caused by false records. Presentations for the staff should be as engaging as possible, but should also keep the necessary information on screen for visual aid and objective setting for your staff. Technological proficiency is an absolute must for anyone who wishes to follow an administrative path, or office communication today would be impossible to follow.

Keep It Clean

It shouldn’t need to be said that if a basic employee is held to a high standard, then the administrators are held to even higher ones. Organisation and cleanliness in all work-related aspects are a must for the budding administrator, and can be observed a number of ways. One of these ways is how the administrator keeps their workplace. Clean storage and placement of all items in an office is a good start to looking organised in the workplace. File organisation and record keeping is also a necessary skill for the employee looking for an administrative position. Colour coding, file length, file name, and other systems can help a potential administrator sort out the various files and items they work with. It won’t do for an administrator to not know where to locate a certain file; it makes the administrator seem uncaring, since it appears that he or she doesn’t care enough to sort out the files for easy access.

Keep an Eye on the Clock

Administrators are organisational masters, and so, they are also skilled at time management. Skill in time management typically comes with the skill of good prioritisation. The one with administrative ambitions should ask, “What should we do today to get the most efficient productivity?” Administrators set deadlines, but if you’re the administrator, remember that you are dealing with human beings, not robots and as such, mistakes can be made such as not being able to meet certain deadlines or making a mistake on a project. Be understanding of their failures, but make sure that they understand how their failure affects the company and how they can learn and grow from this. This, too, is an administrative responsibility: handling misbehaving employees. They’re using company time to misbehave or fail to deliver on the product that they were legally required to make, so the company’s executives must act accordingly. Others who see you always manage to meet the deadline, and care about their job roll and position will want to improve, will see a leader who leads by action, not just word, commands, or memos. Remember always that one of the primary keys to being a good administrator is doing the right thing on time.

Customised Training Session For Teams (Included No Charge)

Paramount has plenty of ways to customise your content. You can determine guide questions, change objectives, activities, workbook colour and design, and even font and wording. We can fully customise everything to suit you company’s training needs. If there is anything at all that does not seem right to you, please do not hesitate to tell us what it is, and we will make it right. Our custom training courses are designed to help your company succeed.

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Paramount has that all of your content creation needs covered. Our company have a skilled team necessary to create content for your training outlines and workbooks upon request. All we need are your specifications and what you would like to cover within the course and we will give you quality outlines and training content to work with. Our company firmly believes in our mission to serve your company by making yours better through better employees, and better administration.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Our online courses are always prepared for your learning needs. This includes a comfortable self-pacing feature that allows you to take your interactive online training at your own pace. It can be taken anytime of the day, for your learning enjoyment. Logins are easy, and you can print your certificate when you finish the course. A Professional Grade Certificate will be provided, and it will be valid as proof that you are proficient in the course of your choosing. Book a course with us today, and pace your learning your way. Click on the link below to get started!

Online Self Paced

Download Certificate of Completion $69 Inc GST
Printed and Posted Certificate of Completion $89 Inc GST

All of our online courses are not only cost-effective, they are also assisted along with the help of one of our trainers to help you through the course. You just have to provide a date and time, and we will provide the trainer and material. For example; Our online courses are fantastic for regional businesses and employees that are unable to attend a workshop. If you book an online course, you can take it anywhere, any time. It is entirely made to be available when you are too. It’s just you and the trainer, helping you learn at your own pace. Book a course today!

Public Workshop at a Venue


  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included


  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

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