About Active Listening Training Sessions

Companies often thrive by innovation; this much is a known fact. However, there is a more subtle component of innovation that allow companies to constantly stay at their heights; and this is made manifest through a skill great professionals are very much known for: active listening. However, having this skill isn’t just a matter of listening with one’s ears, as is a common misconception. Rather, active listening is all about general perception; with this skill, a professional takes down as many notes as possible through the many ways their conversational partners manifest their thoughts such as body language and possible implications by thinking critically. In other words, it’s about taking an “initiative” in the conversation by being constantly active. For example, this skill is therefore very useful for sales professionals in order to persuade their customers into purchasing their products and even turn them into permanent buyers. Accordingly, this training course aims to help participants learn body language, constructive criticism, questioning techniques, critical thinking skills, stress management training and various other topics to help them become the best possible active listeners and ultimately secure customers’ approval and trust.

Active listening is an important asset of every professional not only in sales but all industries. Accordingly, our training course aims to help participants learn some of the preconditions for effective active listening including body language, critical thinking skills, questioning techniques and more. Further, this training course can be supplemented with other training courses via customised training options aimed at your team’s specific needs. If you wish to learn more about our services, please contact us and we’ll be more than happy to help you out!

Active Listening Training is available Australia Wide including Canberra, Darwin, Brisbane, Melbourne, Sydney, Perth, Adelaide, Paramatta, Gold Coast and Brisbane.

Active Listening Training

Lesson 1

  • Course Overview
  • Learning Objectives
  • Personal Objectives

Lesson 2

Defining Active Listening

  • What is Active Listening?
  • Listening Techniques
  • Identifying Good Listener
  • Tips for Becoming a Better Listener

Lesson 3

Attitude is Everything!

  • Body Language
  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Lesson 4

Encouraging Conversation

  • Communication Process
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Lesson 5

Building Relationships

  • Building Rapport
  • NLP Tips and Tricks
  • Match/Mismatch

Lesson 6

Getting Over Listening Roadblocks

  • Common Listening Problems
  • Solving Problems
  • Making Connections

Lesson 7

Workshop Wrap-Up

  • Action Plan
  • Recommended Reading List
  • Course Evaluation
  • General Evaluation


Additional Modules and Sample Sections

Body Language Literacy

One of the key components of active listening is that of reading body language. Here, a professional is able to see signs beyond that of words. How do you know if a customer is unhappy, or doesn’t like your product, or your selling approach? Every gesture, every action, every little detail that they are able to spot will allow us the crucial ability of knowing where a conversation is headed before it even gets halfway and being three steps ahead. The latter, in particular, is extremely important, as it will ultimately lead to you developing techniques that will help you establish ultimate control over the conversation. In fact, it’s not just that: body language reading is in itself key to establishing rapport; it shows that you are sensitive to the customer’s needs and are willing to adjust to their concerns. This is the value of body language in a nutshell, and the benefits can only continue from here.

Constructive Feedback

As stated before, there’s more to listening than just the words. However, there’s also more to it than just body language, too. It takes a great deal of sensitivity to recognise the proper way of providing feedback to colleagues, which is to say by knowing their emotional depth. When doing any work at all, colleagues often tend to hide their true emotions as they try to produce work, but these emotions can often impede with the quality of the work, and they have to be put forward to allow them to reach maximum potential; this is the essence of constructive feedback. First, it acknowledges the person for who they are and the investment that they took. Second, it corrects them by helping them understand their mistakes and even lays down suggestions for their improvement. As implied, therefore, active listening isn’t just about listening either– it’s also about sensitive communication.

Questioning Techniques

Our conversational partners often tend to predict questions as the conversation drags on as thoughts are filtered by the spoken word or even misstated. This brings us to another component of active listening: proper questioning. The goal of questioning in this context is not just to gain as much information as possible, but also acknowledging these feelings of “void” or “space” that customers and colleagues sometimes forget to bring up. Here, a mere clarification can go a long way: “Am I correct in saying this, or that?” or “Your point was this and that, correct?” By being able to properly question and confirm the thoughts of others, not only will information be verified, but further insight will be brought to the table. Our goal is to help participants acquire this through friendly, interactive activities and conversations.

Critical Thinking Skills

Conversations are generally how we interact with each other. By asking questions, answering questions and exploring different perspectives, further insight can be gained. But there is more at work than just communication. Active listening and critical thinking of what is being discussed is happening in the background. Just like any skill, critical thinking can be honed and sharpened. In other words, critical thinking skills, while exercised often, require honing to assert control, create proper conversational goals and prevent listlessness. Exploring Debono’s thinking hats and adopting different ways of thinking greatly increases our knowledge of the critical thinking skill and how it can help with active listening.

Stress Management Training

It is often very hard to listen to people who annoy us. In such situations, however, we must be able to keep a rational mind as some various points can be missed. After all, no matter how irate a person or customer is, sentences often still have a point that needs to be extracted to solve a problem. With this in mind, participants will be taught certain stress management techniques to help manage themselves and actively listen even in the toughest of situations.

Customised Training Session For Teams (Included No Charge)

Content Customisation

We understand that all businesses and industries are vastly different. This is why we offer custom solutions to all of our clients. If you have any specific modules or requirements for your session and would like us to use in our content modification, we would be glad to hear from you and more than happy to assist. We are always working to make our training courses useful to any and every company and industry. Let us know what you want to cover in your session and we’ll customise it to suit your team!

In-House Customised training benefits:

  • Flexible length – You choose the length of the session
  • Highly Effective Team/Industry Specific
  • Certificate of Completion (Professional Grade)
  • Create a Team Building environment
  • Cost effective – Group rate discount
  • Printed courseware (No need to download or use an App to read)

Creating Content (Contact us for Quotation)

Content Creation

We here at Paramount believe that our mission to help you train your workers to reach incredible heights means innovation on our part. We create content to fulfil your needs and customise it accordingly. If you need a training course for your employees that you can’t find in our website, please don’t be afraid to make a request for it. Our company has a team of well-trained and qualified writers and editors to prepare these courses specifically to any designs you may request. From workbooks to online courses, our company has your employee’s training covered. Make a request, and we will create the content for your training needs.

Instructor Led Online

Download Certificate of Completion $495 inc GST
Printed and Posted Certificate of Completion $515 inc GST

Trainer-Assisted Courses

All of our online courses are not only cost-effective, but are also accompanied by a trainer in real time via online video feed to help you through the course. You just have to provide a date and time, and we will provide the trainer and all the necessary materials. Our online-assisted courses are fantastic for regional businesses and employees that have to be at multiple places. If you book an online-assisted course, you can schedule it for any time best suited to you. It is entirely made to be available when you are. Book a course today!

Public Workshop at a Venue


  • Time: 9:00 AM – 4:00 PM
  • Small Number of participants per workshop, average 5 people, max 12
  • Lunch and refreshments are included


  • Pay on Invoice or by Credit Card
  • Professional Grade Certificate of Completion Provided
  • Comprehensive courseware and materials

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