Telephone Skills Training

Professional Training. Short Courses and Courses. Australia Wide.

About Telephone Skills Training

Telephone skills are in high demand in businesses nowadays especially in business process outsourcing companies. Having the right telephone skills is important in any company that offers over the phone services, phone communication and telemarketing services. Does your company have employees who offer such services? If that is the case, then you will find our “Telephone Skills Training” module useful.

Having difficulty talking to clients over the telephone because one is shy? It’s difficult for some people to speak with people they don’t understand and if they’re not seeing them. However, with the assistance of our training, that problem can be addressed.

This training session will teach participants how they can gain confidence while talking to others over the telephone.

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In House

Public Short Course

Customised

Online

Objectives for Telephone Skills Training

This session will help you teach employees:

  • How to use your voice over the telephone
  • How to use questions to discover information
  • Probing techniques to help with your sale or telephone conversation
  • How to close a conversation properly
  • Following a telephone strategy that works every time
  • Helping your customers to say YES
  • Building rapport over the telephone
  • Dealing with difficult calls
  • Words which will work wonders on the Telephone
  • Positive structure and the telephone system to go from start to finish professionally
  • More information about the course outline

Telephone Skills Training Summary

Many business owners and organizations have gained a liking on this training session. It’s because, through it, telephone operators are changed into well-rounded telephone agents. With the help of this training module, your team will instantly witness a great improvement on your. If the telephone is an essential part of your business, you must use it to teach your employees proper telephone etiquette, great vocal tonality, the best way to build connection to your future clients.

Apart from that, this module will also offer an extensive guide and useful tips on how one can use their vocal tone properly. Through this, participants will be able to speak fluently and clearly while on the telephone with his clients.

Additionally, we also talk about methods and strategies on possible appropriate questions participants can ask clients to make their conversations more engaging and not just seem like a pure marketing pitch. This training module will also teach participants how to search for information from clients without difficulty.

This training is available Australia wide in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, Darwin.

If what you’re searching for is a Call Centre Training session, then we also offer Communication Training and other Customer Service Training that can help in developing your team. Our company can make a personalized training session to suit your needs and preferences. Call us at 1300810725 if you want more information about this training and to be able to get a free customized outline.

Testimonials(What Our Clients Say About Our Courses)

  • The team at Paramount Training & Development gave our practice some great and simple marketing ideas to increase our exposure to the public, easy to implement and effective. Particularly good advice on increasing our online presence!

    Dr Sean Tan
  • A great session as we were able to solve real issues with real solutions.

    Leija Vegar Holden
  • The trainers were very engaging and managed to keep the group focused throughout the session, we all really enjoyed the training… Thank you for giving us the privilege and opportunity to be trained by such inspirational instructors.

    St John Ambulance Western Australia

Instructor Led

We provide an online instructor led session to enable you to learn with the assistance of a professional trainer. The session can be booked for a time convenient to you. Click here for more information and to make your booking. Cost $495

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Online Self Paced

We provide this session also as a self paced online training session. The cost of this session is $69. If you would like a professional certificate of completion posted to you the cost of the session will be $89 Click the button to book and receive your login details immediately.

Telephone Etiquette



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