Customer Service Training For Tuggeranong Area
Clients are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Exceptional customer service is a critical element for any company, continually improving abilities to achieve peak levels of performance and sales achievement.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service skills.
With such a tough competition, the only way to distinguish yourself from other companies is to go out of your way to help your customers and provide an excellent customer service.
- 12 poor listening habits and how to prevent them
- Customer contact model and support standards
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
- Exemplary service and how to achieve same
- How to see your business through the eyes of the customer
- Nature of communication – what it is and why it goes wrong
- Recognise and reward staff behavior that you want repeated.
- Understanding the customer’s situation
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
All of our programs can be customized to satisfy your specific needs.
Learn the fundamentals of customer service, with tips on how best to provide excellent customer support to boost your bottom line.
The course will give you the skills to develop customer loyalty and will instruct you how to take care of yourself and feel confident in any customer situation.
You will learn ways to attract, connect with and retain customers in a competitive market, such as how to turn complaints into opportunities.
Professional Customer Service Training to suit your Tuggeranong group.