Tuchekoi Local Customer Service Training
Searching for customer service training courses?
Every single contact between you and the customer is vital. This course can allow you to recognize the basic principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
Some of the greatest organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
This program provides tools and skills to make memorable service experiences resulting in customer loyalty and productive customer centric organisations.
- 5 ways to improve your over-the-phone character
- Course Overview
- Develop the skills and practices that are essential elements of a customer service focused supervisor.
- Explore the principles of Terrific service
- Include the finest point-of-sale system.
- Presentation, revolving flipchart exercise in small groups, group review
- Responding to challenging customer requests assertively
- The secrets to good rapport with customers and partners
- What distinguishes us from our competitors?
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Our Customer Service course will participate, instruct and equip your staff members with the skills required for often difficult customer service based roles.
This course session contains an engaging combination of lecture, group interaction, and role-playing to enhance retention of the training.
We can adapted to your precise needs and the examples used can be quite specific to your organisation.
Quality customised Customer Service Training accessible in Tuchekoi if you’ve got a team.