Customer Service Training For Tucabia
Customer service is carefully and deliberately designed to match your business — not by doing different things, instead by doing the same things differently.
Do you understand customer requirements and problems and want to offer advice to staff members?
In this customer service training program, participants learn the crucial skills necessary to provide excellent customer service through real world exercises and group activities.
This program provides managers with the tools to construct a customer centric organisation utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence.
- 5 ways to reduce costly mistakes
- Dealing with clients in person
- Demonstration, facilitated group review, pairs exercise with group review
- Giving customers the wrong impression
- Internal vs. External customers
- Practical exercises in pairs and trios with group conversation
- Remember to use ‘please’ and ‘thank-you’ and provide world-class courtesy
- Understand how an individual’s behavior influences the behaviour of others
- What your customers, want, need and expect
About This Customer Service Training Session
Fantastic customer service is an essential part of any successful enterprise. Not only will your clients feel good about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
Our customer service training programs already include many great research-proven topics for you to select from.
The course incorporates role-playing exercises, group exercises, and discussions of concepts that are most relevant when tailored to the experiences of the students.
You will learn the causes of poor customer support, very good customer support skills and how to handle complaints.
Ask us about a customised training session in Tucabia.