Tubbut Customer Service Training
Customer service is carefully and deliberately designed to suit your business — not by doing different things, rather by doing the exact things differently.
If you’re in a customer focused role or you handle a customer support group, this course is ideal as it will better enable you to provide high quality service to clients and clients.
Learn the fundamentals of customer service, with ideas on how to provide excellent customer support to improve your bottom line.
This 1-day customer service training course introduces entry-level customer service agents to the fundamental principles and techniques necessary to deliver excellent service.
- Accepting responsibility outside your area
- Consult and communicate effectively with relevant people
- Easier management of staff and customer problems due to increased satisfaction of employees and customers
- Handling work based customer requests
- The Way to speak concisely and make every word count
- Nature of customer service – the facts and the myths
- Relationship triangle trust and loyalty
- Understand how an individual’s behavior influences the behaviour of others
- Using body language to your advantage
About This Customer Service Training Session
An important aspect of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
Our courses can be tailored to satisfy the requirements of every business when dealing with both external and internal customers, irrespective of industry or the size of your business.
Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
We’ve got tons of terrific customer service training courses that will be a fantastic fit for you and your team.
Contact us today for a customised quote for your Tubbut business.