Customer Service Training Truro

Customer Service Training For Truro Area

Complex customer service functions are in demand across a complete spectrum of industries and offices, such as banking and finance, travel and retail, contact centers, help desks, reception, front of company and counter support.
Good customer service is vital for all businesses, big or small. It may have a direct impact on customer loyalty and where potential customers choose to invest their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in copy and support functions to build, maintain, and increase a loyal customer base.
The customer support course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants a chance to put these skills into practice.

The Outline:

  • 5 ways to improve your over-the-phone character
  • Communicate and collaborate with clients utilising efficient communication processes
  • Deliver bad news to clients in a more positive way.
  • Have the knowledge, skills and desire to resolve a customer’s query or problem on the first call.
  • Increases customer satisfaction and retention by creating loyalty
  • Putting yourself at the customer’s shoes
  • Surprise and delight customers by under promising and over delivering.
  • Take ownership of a customer problem; follow it through to resolution, and follow up to confirm the problem is resolved to their satisfaction
  • What customer service is

About This Customer Service Training Session

Establishing a successful customer service program on your company requires commitment from yourself and your own staff.
Learn about client service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and more by filtering through our training and development workshops.
This system takes customer service training to the maximum level.
We can even design a full-year and multi-year customer service program to develop and maintain a customer-focused culture.

For more information on this Truro Customer Service Training session contact us.