Trunkey Creek Local Customer Service Training
Customer Service Training will provide your whole team with the knowledge and skills necessary to continuously exceeded guest expectations.
Each and every contact between you and the customer is important. This course will help you recognize the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
In this program, the learner will learn about customer support and its connection to the global market, the meaning of ‘great service’, and what the customer expects.
This course Introduces the fundamental concepts of customer service and dives into effective customer service methods and practices.
- Addresses the skills required to provide exceptional customer service to internal and external customers.
- Communicate effectively with your clients via email, phone, and in person.
- Encourage ideas, observations and suggestions from all employees.
- How to apply the International Customer Service Standards of best practice
- How to view your organization through the eyes of the client
- Practical tips for managing dangerous anger
- Realize the value of providing excellent service to both internal and external clients
- The secrets to good rapport with customers and partners
- Ways to create a winning first impression
About This Customer Service Training Session
Fantastic customer service is an essential part of any successful business. Not only will your clients feel good about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Learn the principles of customer service, with tips on how to provide excellent customer support to boost your bottom line.
The design of short modules which may be delivered by team leaders to equip their people with the knowledge and skills to deliver the experience.
This training session is designed for groups such as sales, marketing, telesales and customer service groups looking to improve the customer experience throughout the customer journey.
Providing customised Customer Service Training into your neighborhood Trunkey Creek area.