Customer Service Training Truganina

Truganina Customer Service Training

Delivering first-class service is a successful strategy for everybody.
Engage your team with customer service training that’s easy to implement and simple to use.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
Whether your team members come into contact with customers face-to-face, on the phone, or via email and chat service programmes, customer service training will make a difference.

The Outline:

  • Active listening skills on the telephone
  • Create a positive impression on your customers and enhance the image of your organisation
  • Develop and implement strategies and methods to enhance customer service delivery
  • Establishing customer needs and responding to requests
  • Importance of first impressions , as seen from the customer’s standpoint
  • Presentation, revolving flipchart exercise in small groups, group review
  • Stepping into your customers shoes
  • Tips and tricks for providing customer support over the phone
  • What your customers, want, need and anticipate

About This Customer Service Training Session

Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Our customer service training programs already include many great research-proven topics for you to select from.
The course will provide you the skills to develop customer loyalty and will instruct you how you can look after yourself and feel confident in almost any customer situation.
We can even design a full-year and multi-year customer service program to develop and maintain a customer-focused culture.

Customer Service Training sessions offered in Truganina if you are a business searching for a customised training session. Workshops available in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide.