Customer Service Training Trinity Gardens

Customer Service Training For Trinity Gardens Area

Complex customer service functions are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter support.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business enterprise.
Our extensive customer service training courses are designed to help your employees respond to customers’ needs.
This lively and interactive, course was designed to help individuals acquire knowledge and skills necessary for producing memorable service encounters leading to customer loyalty.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Dealing with clients in person
  • Develop effective interpersonal communication and problem-solving skills
  • Set a customer complaint policy.
  • Include the best point-of-sale system.
  • Placing yourself at the customer’s shoes
  • Reduce client turnover for long-term benefits and success
  • Understand that all companies are in the ‘connection’ business
  • What differentiates us from our competitors?

About This Customer Service Training Session

An important aspect of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.Ideal for those working in a contact centre role, this client service course will give you the skills to deal with complex or challenging customer service situations.
Satisfied customers are loyal customers.
We can customise the program so it is contextualised to suit you and your office requirements.

We can conduct this Customer Service Training onsite in Trinity Gardens.