Trihi Local Customised Customer Service Training
Customer expectations are on an all-time large. Even with continual insights, many client requirements are still not satisfied. This is a clear sign that training has to be more strict.
If you’re searching to provide exceptional, outstanding service then this course is excellent for all employees who deal with internal and external customers.
Some of the greatest organizations understand one of the keys is integrating a strong customer service philosophy embraced by every single person.
This brief course gives you practical skills, knowledge and strategies.
- Anticipating customer needs before they become an issue
- Communication Skills
- Develop effective interpersonal communication and problem-solving abilities
- The Way to do ‘service recovery’ and turn an irate customer to a positive advocate
- How using excellent customer service can create return business
- Make customer service a team strategy
- Responding to challenging customer requests assertively
- The right and wrong ways to say “no”
- Use verifiable data while keeping reporting processes to compare changes in customer satisfaction
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
We can adapted to your precise needs and the examples used can be quite specific to your organisation.
We can provide a trainer in the Trihi region.