Customised Customer Service Training For Trevallyn Area
Having the ability to clearly explain the next step in a process and confirming that the client is satisfied, will decrease the number of callbacks and return clients. Improving “first contact” resolution is among the primary drivers of customer satisfaction.
If you’re in a customer focused role or you manage a customer support team, this program is perfect as it will better enable you to deliver high quality service to customers and clients.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
This class discusses how to connect with the customer and illustrates how to manage customer service on the phone, in-person, responding to and sending e-mail, and when dealing with challenging clients.
- 11 creative techniques to sharpen your listening skills
- Coping with anger and complaining customers
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- Establishing customer needs and responding to requests
- Importance of first impressions , as viewed from the customer’s standpoint
- Learn lessons from your most difficult clients
- Review customer satisfaction with service delivery
- Up selling and cross selling techniques
- Using positive language and tone of voice
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and skills of your employees and equip them with the customer service tools mentioned above.
Please contact us about specific articles and customisation.
Target audience is Client Service representatives.
We’ll give you valuable know-how on a broad range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.
If you are located in Trevallyn and need a customised training session for your team, please get in touch with us.