Customer Service Training Trentham East

Trentham East Local Customer Service Training

Better customer care may be that difference causing customers to choose you above other suppliers offering the very same products or services.
Each and every contact between you and the client is important. This course can allow you to recognize the fundamental principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
One good customer service experience can change the entire perception a customer holds towards the organization.
The customer service course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants a chance to put these skills into practice.

The Outline:

  • 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
  • Creates a professional and proactive image for the company through service standards
  • Easier management of staff and customer problems because of enhanced management skills and enhanced satisfaction of employees and clients
  • Get serious about delivering great customer service.
  • Interpersonal skills with customers
  • Know how to defuse situations with customers and to handle demanding situations
  • Respond to client requests with a sense of urgency
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

Good customer service is an essential part of any successful business. Not only will your clients feel good about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
Provides the high-quality training needed to meet the high standards expected by your client.
We can customise the program so it is contextualised to suit you and your workplace requirements.

Customer Service Training are available for individuals in all big cities, customised training onsite can be found in Trentham East.