Trentham Cliffs Customer Service Training
Customer service is intentionally and carefully designed to suit your business — not by doing different things, instead by doing the exact things differently.
Exceptional customer service is a crucial element for any company, continually improving skills to attain peak levels of performance and sales achievement.
Learn the fundamentals of customer service, with ideas on the best way to provide excellent customer service to boost your bottom line. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the customer, managing job stress and other abilities such as cross-selling.
- Always welcome a client with friendliness and a willingness to serve
- Creates a professional and proactive image for the company through service criteria
- Easy techniques for crystal-clear, positive communications
- Handling work based customer requests
- The Way to speak concisely and make every word count
- Make customer service a team strategy
- Satisfying the client’s basic needs
- Understand that neutral or indifferent service loses clients, creates dissatisfaction
- Using body language to your advantage
About This Customer Service Training Session
Each workshop introduces techniques for handling challenging customers and scenarios and also offers opportunities to apply new skills to service interactions.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
Target audience is Customer Service representatives.
With a range of training options, take a look at a number of the most popular themes or have us design something special for you.
Your Customer Service Training could be customised to match the local Trentham Cliffs area for those who have a team.