Customer Service Training Trenayr

Trenayr Local Customer Service Training

Customers are any organisation’s finest assets.
Do you understand customer requirements and problems and would like to offer guidance to staff members? So as to stand out in today’s business environment, an individual cannot hope to have by just meeting customer expectations.
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants a chance to put these skills into practice.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Consult and communicate effectively with relevant people
  • Demonstration, facilitated group review, pairs exercise with group review
  • Giving customers the wrong impression
  • Identified ways they could add value to customer relationships and exceed expectations
  • Make decisions to overcome problems and adapt customer services
  • Responding to challenging customer requests assertively
  • The power of using titles, with 5 simple tips to remember them
  • Ways to make a winning first impression

About This Customer Service Training Session

As you discuss the many skills and techniques, you will draw from your own personal and varied experiences to discuss elements of challenge and reward. Consider this class as a re-energizing time to build and expand from where you are now.
Our customer service training programs already include many great research-proven topics for you to choose from.
This program provides your company with the tools to complete onsite, face-to-face training for any number of employees.
Whether you want a public course or a group session in your offices, we can supply exactly what you want at a price that will guarantee a great return on your investment.

We can conduct this Customer Service Training onsite in Trenayr.