Tregeagle Customised Customer Service Training
Better customer care may be that gap causing clients to choose you over other suppliers offering the very same products or services.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
A number of customer service skills are necessary to be able to provide customer service that really satisfies customers.
This program provides skills and tools to create memorable service experiences resulting in customer loyalty and productive customer centric organisations.
- Always welcome a client with friendliness and a willingness to serve
- Complaint handling and client interaction
- Diagnose problems in matching service delivery to customers and immediately action procedures to resolve customer complaints
- Explore the principles of great service
- Identified ways they could add value to customer relationships and exceed expectations
- Pre-planning to get the Most out of time, priorities and people
- Seek post-sale feedback from customers.
- Understand each customer is worth the sum total of all transactions over time
- Why you lose customers
About This Customer Service Training Session
An excellent course suitable for all management and staff. Our courses can be tailored to meet the demands of every business when dealing with both internal and external customers, regardless of industry or the size of your enterprise.
Our customer service training is always adapting to the most frequent method of communication used to connect with your customers e.g. face to face, telephone, email.
This 1 day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or over the telephone.
We are also experienced at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation targets and service standards.
We can provide a trainer in the Tregeagle region.