Customised Customer Service Training In Trebonne
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.Developed and presented by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant environment.
Most customer service training emphasises skills and behaviours. These are important. But delivering the best possible customer service — keeping your client retention high — requires more than basic training, it requires cultural change.
This program provides skills and tools to create memorable service experiences resulting in customer loyalty and productive customer centric organisations.
- Actively look for ways to go the extra mile and exceed customer expectations
- Dealing with difficult customers and complaints
- Define what great customer support is for others and yourself.
- Defining Customer Service
- Explore the principles of great service
- Identifying the nature of customer complaints
- Presentation, revolving flipchart exercise in small groups, group review
- Sharing our own experiences of good and poor service
- The secrets to good rapport with customers and partners
- What does great service look like and feel like?
About This Customer Service Training Session
Terrific customer service training covers essential behaviours, service strategies, and support systems that collectively ensure an exceptional customer experience.
Our Customer Service class will engage, instruct and equip your staff members with the skills required for frequently difficult customer support based roles.
The more you know about your customers the more empowered your team will be and the better results you’ll get from training.
You will learn the causes of poor customer support, very good customer care skills and how to deal with complaints.
Onsite Customer Service Training available in Trebonne.