Trayning Customised Customer Service Training
Better customer care may be that difference causing clients to choose you over other providers offering the very same products or services.
Fantastic customer service is critical for all businesses, big or small. It may have a direct impact on customer loyalty and where prospective customers choose to spend their money.
Numerous customer service skills are necessary to be able to provide customer service that really satisfies customers.
The customer service course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants an opportunity to put these skills into practice.
- Accepting responsibility outside your area
- Dealing with difficult customers and complaints
- Diagnose problems in matching service delivery to customers and promptly action procedures to resolve customer complaints
- Factors of good and poor communication on the telephone
- Identify what your organisation must provide customers
- Nature of communication – what it is and why it goes wrong
- Recognize that service delivery is a single response worth
- Understand who your customers are, what they want and what they expect
- What customer service is
About This Customer Service Training Session
Each workshop introduces techniques for managing challenging clients and situations and also offers opportunities to apply new skills to service interactions.
If you don’t find what you are searching for, we can create it for you.
This program is designed for professionals looking to improve the customer service experience and develop techniques to develop strong customer relationships.
Throughout the program, you will receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.
Customised Customer Service Training made for local Trayning business.