Customised Customer Service Training For Trawool
Being able to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the number of callbacks and return customers. Improving “first contact” resolution is one of the primary drivers of customer satisfaction.
Fantastic customer service is an essential component of any successful business. Not only will your clients feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
Learn the fundamentals of customer service, with ideas on the best way best to provide excellent customer service to boost your bottom line.
This brief course gives you practical skills, knowledge and strategies.
- 12 poor listening habits and how to avoid them
- Dealing with anger and whining customers
- Diagnose problems in delivery of customer support
- Exemplary service and how to achieve same
- Identifying the nature of customer complaints
- Manage stressful situations with clients face-to-face and over the phone
- Review customer satisfaction with service delivery
- Understanding the client support interplay ‘experience vs. process’
- Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer service tools mentioned previously.
Our trainers are experts in their field and have plenty of Customer CARE experience in your industry.
Provides the high-quality training required to meet the high standards expected by your client.
We can customise the program so it is contextualised to suit you and your office needs.
Please contact us for additional information on Customer Service Training for your business in Trawool.