Customer Service Training Traralgon South

Traralgon South Customer Service Training

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Do you have well-developed skills and a broad knowledge of customer service plans? In order to stick out in today’s business environment, an individual cannot hope to get by just meeting customer expectations.
If your employees are properly trained and demonstrate professional service skills, your organization’s customer satisfaction and loyalty enhance

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Customer contact points and Understanding of the customer journey
  • Easier management of staff and customer issues due to enhanced management skills and increased satisfaction of staff and customers
  • Set a customer complaint policy.
  • Individual and group exercises, facilitated group discussion
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Seek ways to continuously improve
  • The impact of bad service on an organisation
  • What distinguishes us from our competitors?

About This Customer Service Training Session

All of our programs can be customized to satisfy your specific needs.
Our customer service training programs already include many great research-proven topics for you to choose from.
The course will give you the skills to develop customer loyalty and will instruct you how you can take care of yourself and feel confident in any customer situation.
We’re also proficient at providing bespoke training courses in customer services, as well as longer term programmes to fulfill specific organisation goals and service standards.

Contact us now to find out more on running a Customer Service Training in Traralgon South.