Customer Service Training Traralgon East

Traralgon East Local Customer Service Training

Better customer care may be that gap causing clients to choose you above other providers offering the very same products or services.
Every single contact between you and the client is important. This course will help you understand the fundamental principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
Our training offers advanced customer service ideas for your organization depending on the content area or competency that you would like to improve.
This program provides tools and skills to make memorable service experiences leading to customer loyalty and productive customer centric organisations.

The Outline:

  • Attract customer compliments that are recorded, rewarded and recognised
  • Creating lasting first impressions
  • Easier management of staff and customer issues because of enhanced management skills and enhanced satisfaction of employees and customers
  • How to deal with difficult customers
  • How to resurrect lost customers
  • Nature of client service – the truth and the myths
  • Recognise every customer touch point is a ‘moment of truth’
  • Understand who your customers are, what they want and what they anticipate
  • What does good service look like and feel like?

About This Customer Service Training Session

Fantastic customer service is an integral part of any successful business. Not only will your customers feel good about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
No travel costs, the training is conducted in your own facility.
The course will provide you the skills to develop customer loyalty and will instruct you how you can look after yourself and feel confident in any customer situation.
We can customise the program so it’s contextualised to suit you and your workplace requirements.

Customer Service Training sessions offered in Traralgon East if you’re a business searching for a customised training session. Workshops available in Sydney, Brisbane, Adelaide, Perth, Canberra, Parramatta and Melbourne.