Tranmere Local Customised Customer Service Training
Customer expectations are on an all-time high. Even with continual insights, many customer requirements are still not satisfied. This is a clear indication that training has to be more stringent.
If you’re searching to provide exceptional, outstanding service then this program is excellent for all staff who deal with internal and external customers.
In this customer service training course, participants learn the essential skills required to deliver excellent customer service through real world exercises and group activities.
This lively and interactive, course was designed to help people acquire skills and knowledge necessary for producing memorable service experiences resulting in customer loyalty.
- Always welcome a client with friendliness and a willingness to serve
- Create a positive reputation for their department / organisation
- Easier management of staff and customer issues due to increased satisfaction of staff and customers
- Handling customer enquiries
- How to keep your cool in the toughest situations
- Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
- Respond to and report on customer feedback and complaints
- Understand that all companies are in the ‘relationship’ business
- What makes customers remain, and the reasons they leave
About This Customer Service Training Session
An important part of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, regardless of industry or the size of your business.
The course incorporates role-playing exercises, group exercises, and discussions of concepts which are most applicable when tailored to the experiences of the students.
We’ll provide you invaluable know-how on a wide range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your company excel.
Providing local training options to your Tranmere company.