Customised Customer Service Training For Tragowel
Client expectations are on an all-time large. In spite of continual insights, many customer requirements are still not satisfied. This is a clear indication that training has to be more strict.
If you are in a customer focused role or you manage a customer service group, this program is ideal as it will better enable you to deliver high quality service to clients and clients.
Our extensive customer service training classes are designed to help your employees react to clients’ needs.
This 1-day customer service training course introduces entry-level customer service agents to the basic principles and techniques necessary to provide excellent service.
- Attract customer compliments that are recorded, rewarded and recognised
- Coping with anger and whining customers
- Effective techniques for building customer loyalty
- Group discussion, brief practice sessions in pairs with comments
- Identified ways they could add value to customer relationships and exceed expectations
- Understanding and communicating regularly to clients what the organization is doing to meet their needs.
- Stepping into your customers shoes
- Understand customer diversity
- What your customers, desire, need and anticipate
About This Customer Service Training Session
All of our programs can be customized to satisfy your precise needs.
Please contact us about specific articles and customisation. Professional, certified instructors with extensive experience in the service sector teach the classes. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!
Customer Service Training Offered in Brisbane, Parramatta, Canberra, Melbourne, Adelaide, Perth and Sydney. This session could be customised to match your company if you are located in Tragowel.