Customer Service Training Towong

Customer Service Training For Towong Area

Having the ability to clearly explain the next step in a process and confirming that the customer is satisfied, will decrease the amount of callbacks and return clients. Improving “first contact” resolution is among the primary drivers of consumer satisfaction.
Engage your staff with customer service training that’s easy to implement and simple to use.
It costs less to keep loyal customers than to acquire new ones. In addition, satisfied clients are more receptive to additional sales messages and are likely to refer others to this enterprise.
The main component of service skills training is equipping your staff with the skills that allow the customer to guide the content, interaction and structure of your product and service knowledge base.

The Outline:

  • 5 ways to reduce costly mistakes
  • Coping with anger and complaining customers
  • Empowers you with techniques to deal with difficult or problematic situations
  • Group discussion, presentation, exercise with group review
  • Interpersonal skills with customers
  • Lessens stress by providing skills to de-escalate challenging situations
  • Responsibility for customer service
  • Understand who your customers are, what they want and what they expect
  • What your clients, want, need and expect

About This Customer Service Training Session

An important part of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, phone, email.
The more you know about your customers the more enabled your staff will be and the better results you will get from training.
With a selection of training options, have a look at some of the most popular themes or have us design something specific for you.


Onsite Customer Service Training available in Towong.